Napa doesn't have the best reputation in the snobbery department and you certainly expect a bit of pretension in the town of Thomas Keller. But the geniuses at Bardessono didn't get the memo. They are genuine and each seems on a personal mission to shock you with outstanding service.
Never have we experienced a hotel that did everything right. Our first taste of the hotel was a team of energetic, smiling, young valets, working tirelessly in the pouring rain, reminding us that the valet service was free and available 24/7. Check-in was seamless with a full, personal tour of the facilities that ended in our toasty and enormous room. Wood in the bathroom, tile in the bedroom, and a ton of glass would normally be bad news in the wintertime, but state-of-the-art eco-friendly heating means Bardessono seemingly never gets cold. Both shower and bath are luxurious, the bed is a high-quality cocoon, and they even leave a personal dog bed by the fireplace for your pooch (“dog-friendly and five-star” is no longer oxymoronic…).
As beautiful as the hotel is and as fabulous the little perks, nothing can match the staff. Forever discrete but watchful, they ensure they know what you need before you even think to ask. Case in point: it was a rainy, windy weekend, and an afternoon storm had soaked the courtyard furniture. As we considered braving it anyway for the courtyard view and outdoor fire feature, the barman popped out to turn on hidden heat lamps and the front desk concierge, apparently having glanced through the lobby window, arrived with two fresh towels to make the seating more pleasant. Within sixty seconds we were comfortable and perusing the playful cocktail menu.
The cleaning team is superhuman and no speck or stain could be found anywhere in the hotel. They also use motion sensors to determine if your room is occupied before they head out to tidy up, meaning no awkward entryway interactions, and they smile hello when you pass them on their way to scour another room to perfection.
Other pros: Was there anything we missed? The chic yet unaffected décor? The oft-used vegetable garden on the grounds? The prime downtown Yountville location?
Other cons: Like we said above, Bardessono is doing it all right. The television is placed a bit high, but who’s watching TV when you have an in-room fireplace? The windows are reflective during the day and the night blinds raise automatically when you open the front door, which can lead to an evening scramble to close them again before the world gets a glimpse. These are petty complaints and in no way diminished our stay.
Verdict: When your management team is passionate and your staff recognize their essential role in the guest experience, anything is possible. Even eco-friendly, dog-friendly, five-star, affordable luxury.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us and thank you for such a glowing review. You highlighted for that of which we are most proud - our staff and the service they deliver. Friendly, unobtrusive, anticipatory, discreet, and sincere are the words I use to describe our team here and they way they serve our guests.
Please return soon and often. It was our pleasure to serve you.
Warm regards and Happy New Year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.