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“Nice Stay” 4 of 5 stars
Review of Napa Valley Lodge

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Napa Valley Lodge
4.0 of 5 Hotel   |   2230 Madison St, Yountville, CA 94599   |  
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V.I.P. WINERY TOUR
Ranked #2 of 6 hotels in Yountville
GreenLeadersBronze level
Dallas, Texas
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Nice Stay”
4 of 5 stars Reviewed May 6, 2013

We spent three nights at The Napa Valley Lodge. The hotel location is not as convenient as most others in Yountville in terms of walking distance to the many great restaurants for dinner when the ladies are in heals but we used the shuttle. The staff at the front dest were polite and accommodating.

Most of the rooms do not have a bath tub which for a hotel of this caliber one would expect. The rooms are spacious and there is enough space to include a bath with a more thoughtful design. The pool area is very nice with plenty of seating and fire pit. The breakfast is adequate but with a few tweaks here and there could be first class. The staff has a hard time keeping up with the demand and there always seemed to be a few items that were low and need replenishing.

There were a few small things that could have improved our stay and again they are small. First, the hotel advertises on their website a certain brand of products but they provide a different brand. I realize this is to many is not a big deal and nick picky. I would argue that an establishment should not advertise and use the name and image of one brand and not deliver that product to all of their clientele. We called the front desk to ask about this discrepancy and they tried to sell us on why the new products are better. They may be right about the new products they are providing but it's not what they advertise and if I were a betting person I bet the new products are less expensive. I suggest the hotel quit advertising the other products on their website and the problem is solved.

When we arrived, it seemed as if our room had not been vacuumed as there were chunks of dirt on the carpet floor. On the second night of our three night stay we did not receive turn down service. The next morning we informed the front desk of the oversight which they said they appreciated and would make sure we received turned down the following night. As you can guess, when we returned from dinner the third night the room had not been touched. Again, many would argue that we are just being too picky. I argue that a hotel charging these rates and advertising a certain level of service should under promise and over deliver. To their credit when I went to checkout and explained that they failed to provide turn down service again the front desk manager provided a $30.00 credit. Interestingly we tipped the maids for cleaning our room (which we always do) while the couple next door did not but received turn down service all three nights. Go figure.

All in all we enjoyed our stay and would recommend this property to others.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, May 13, 2013
Dear ruler61,

Thank you for sharing your experience. While I'm pleased to hear you enjoyed your stay overall, I want to apologize for not following through on your complaints. It was certainly an overlook on our part that could have easily been prevented. In regards to the products we offer, your feedback is appreciated, and we will look into updating our website with the correct information. I hope you'll choose us again on your next visit to Yountville.

Warm regards,

Tim McGregor,
General Manager
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859 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Shelby Township, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 5, 2013

Great lodge in the middle of this beautiful area. The suite was amazing and the staff was first rate. I highly recommend this hotel. A short 5 minute stroll takes you right into Yountsville and all it's restaurants and yes, more wine tasting! Highly recommend you take a tour as that way you can drink, enjoy, and just have a wonderful time. The front desk can set this all up for you.

Have a blast, I know we did.

Room Tip: Suites are very nice but you will pay a bit more, very worth it though.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, May 7, 2013
Dear FDeArmas,

I'm pleased to hear you had such a wonderful stay with us. It sounds like you took full advantage of your time in the Wine Country. I hope you'll think of us again in the future.

Warm regards,

Tim McGregor,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2013

We spent two nights at the Napa Valley Lodge in Yountville as part of our four day trip to the California wine country. I have to say WOW! The staff was so friendly and accommodating down to every detail, from recommending great places to see and eat, to providing for our every need. The rooms are spacious and like home (our style anyway) very comfortable, contemporary French style. The grounds were amazing, great pool, free bikes. The town of Yountville is beyond charming and walkable from the Lodge, don't forget to ask for turn down service, awesome...the breakfast was everything we needed....we will be back, this was a trip to remember for so many reasons but top of the list was the Lodge.

Thank you.

BL, Huntersville NC

Room Tip: The rooms overlooking the courtyard and pool are the best.....
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, May 2, 2013
Dear Bob,

Thank you for taking the time to share your experience. Sounds like you were able to take advantage of the hotel's amenities and had a great time in WIne Country. We will be looking forward to welcoming you back.

Warm regards,

Tim McGregor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spicewood, Texas
Top Contributor
158 reviews 158 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

Napa Valley Lodge is in the heart of the wine country and a perfect location for wine tasting. This was our fourth stay and we noticed some nice updates and improvements in our rooms, the swimming pool facilities, landscaping and the buffet breakfast. The staff is always friendly and quick to offer helpful information. It's within walking distance of the Yountville shops and restaurants. We really enjoyed our stay and look forward to our next visit.
Note: ask for a room on the second floor.

Stayed April 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, May 7, 2013
Dear Number1green,

Thank you for this wonderful review. I was pleased to hear that you noticed the recent improvements we've made to the property. I hope you'll continue to choose us for your visits to Yountville.

Warm regards,

Tim McGregor,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redondo Beach, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

Very nice for the price, all the hotels in Yountville are pricey so you have to expect that going into it...but Napa Valley Lodge was a little more affordable than most and still right in the mix of everything in this cute little town. The service was good, the rooms were a pretty nice size, the complimentary breakfast was a great part of the package, and you're right next to a vineyard!! My family and I really enjoyed our stay and would definitely recommend it to others.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, May 7, 2013
Dear Nicole,

It was wonderful to hear that you and your family had such an enjoyable stay with us. Thank your for taking the time to share your experience. I hope you'll stay with us again on your next trip to Yountville.

Warm regards,

Tim McGregor,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro
Top Contributor
72 reviews 72 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 28, 2013

In Yountville there are other two plushier hotels, costing almost twice than the Valley Lodge.
The rooms here are very clean, spacious,well decorated.
Breakfast is included in the rate.
They have gorgeous rosebushes in the external area worthy to admire.
Stay there and save two hundred bucks to spend at the restaurants like Bouchon.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, May 7, 2013
Dear EyeDocBrazil,

Thank you for your review. I'm pleased to know you were satisfied with our accommodations and grounds. We try to show that there is great value when you stay with us and I was happy to hear that you were able to indulge in one of the fine culinary experiences of Yountville. I hope you'll choose to stay with us in the future.

Warm regards,

Tim McGregor,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 28, 2013

Our recent trip to Napa Valley was really a dream come true. While we were there, we stayed at the Napa Valley Lodge. This wonderful hotel met all of our expectations. Our room was larger than expected, with a working fireplace. We had an outside patio that was charming, with a trickling fountain and a beautiful view of a vineyard from our back patio. The room was always kept immaculate. The service from everyone was great, especially the front office staff, who helped us to book appointments at various vineyards. Every morning, we enjoyed the free ample breakfast (with champagne!) which was delicious. We were located very close to all the restaurants in Yountville, and in general, the hotel was in a great spot, right off of Highway 29. All in all, we loved our stay, would recommend it highly, and can't wait to get back!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim M, General Manager at Napa Valley Lodge, responded to this review, April 29, 2013
Dear Richard,

Thank you for this excellent review. I'm happy to hear our property met all your expectations. It's wonderful to know you had such a pleasant stay with us and that you enjoyed our spacious and accommodating rooms. We're looking forward to your next visit.

Warm regards,

Tim McGregor,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Napa Valley Lodge

Address: 2230 Madison St, Yountville, CA 94599
Phone Number:
Location: United States > California > Napa Valley > Yountville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Yountville
#2 Romantic Hotel in Yountville
#2 Family Hotel in Yountville
#2 Green Hotel in Yountville
#2 Luxury Hotel in Yountville
#3 Business Hotel in Yountville
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Napa Valley Lodge 4*
Official Description (provided by the hotel):
Located in the heart of Napa Valley, in the charming town of Yountville, the Napa Valley Lodge is just steps away from world-renowned restaurants, specialty shops, and award winning wine tasting rooms. The Lodge is set in a vineyard in a quiet setting away from the hustle and bustle of Yountville, but within easy strolling distance. Our property is designed in the Tuscan villa style and adorned with lush landscaping and thoughtful details at every turn, from trickling fountains to our popular outdoor fire pit and serene pool area. The Lodge welcomes you with a friendly and experienced staff that is committed to making your stay as special as possible.The Napa Valley Lodge's 55 guestrooms are spacious, private, and graciously furnished. Our guestrooms feature private verandahs, many with courtyard, garden, or vineyard views, vaulted ceilings, and fireplaces. A Champagne continental breakfast buffet is served complimentary every morning from 8:00am-10:00am.All rooms are non-smoking, have deluxe honor bars, complimentary wireless internet (WiFi) access, flat screen TVs, iPod docking stations, On-Command video, desks, and fresh brewed coffee. All guest bathrooms have been completely renovated with walk-in glass showers, granite vanity counters, and limestone floors. For your convenience, our guestrooms include irons, ironing boards, two plush micro fiber robes, hair dryers and a variety of complimentary personal amenities. ... more   less 
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Also Known As:
Napa Valley Hotel Yountville
Napa Valley Yountville
Napa Valley Lodge Yountville, CA

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