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“Great Customer Service” 5 of 5 stars
Review of Ayres Suites Yorba Linda

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Ayres Suites Yorba Linda
3.0 of 5 Hotel   |   22677 Oakcrest Circle, Yorba Linda, CA 92887-4657   |  
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2 Nights - 20% Off!
Ranked #1 of 2 hotels in Yorba Linda
GreenLeadersGold level
Henderson, Nevada
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
“Great Customer Service”
5 of 5 stars Reviewed October 25, 2012

We recently stayed at Ayers Suites in Yorba Linda. It is our choice whenever we are in this area.
I was delighted to find that they have free WiFi. I had trouble logging in so I went down to the front desk for help. Without making me feel foolish, the front desk person not only told me how to do it but also did it for me. I really appreciated that. It is not difficult by any means.

They offer great homemade cookies during the week. I wish they would extend that to weekend visitors like they do with fresh apples.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Yorba Linda, responded to this review, November 8, 2012
Dear BrooklynDodgers13 -

Thank you so much for your review and for making us your choice of hotel in the area. It truly means a great deal to us that we are able to make the kind of impression that brings a guest back for repeat stays. I am very pleased you found the service so helpful and accommodating as this is exactly what we strive to provide our guests. Thank you again for your kind recommendation. We look forward to your next visit to the area.

Sincerely,

Stephanie Rench
General Manager
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221 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
Northridge
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 22, 2012

We stayed one Saturday as we were attending a wedding in Yorba Linda. I called to make my reservation and received the special rate even though it was less than 2 weeks prior to the date. The nite before our arrival, I e-mailed a request for pretty specific directions. Jessica, at the front desk, responded quickly and with easy to follow directions. We arrived early and our room was ready. It was spacious, on the end, windows on 2 sides with all the extras needed, if only we had needed them and were staying longer! Had a good breakfast the next day from very friendly servers, with a good variety of food to choose from. Even though the freeway was close by, we never heard traffic. The wedding was terrific, too!

Room Tip: When coming from LA on the 57, use the 71 to enter Yorba Linda from the East, cuts back on lots of 9...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Yorba Linda, responded to this review, November 6, 2012
Dear Valerie -

It was an absolute pleasure welcoming you as our guest. Thank you for staying with us even for only a short visit and for sharing your experience on TripAdvisor. How wonderful to know you received such a great rate and that the service provided proved helpful. Perhaps we will have the opportunity to host you again for a future event.

Sincerely,

Stephanie Rench
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So Cal
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 22, 2012 via mobile

Everything about this hotel is perfect! Staff, rooms and inclusive breakfast! Thank you for making my son's wedding guests so comfortable and happy! The fireplace is so beautiful. We sat around it for hours. Also loved the frig, microwave and spa tub in the room. Our guests from the Midwest enjoyed the lovely pool.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Yorba Linda, responded to this review, November 6, 2012
Dear Vikings55 -

You are too kind! Thank you so much for your positive feedback and for allowing us to be even a small part of your son's big day. To be described as "perfect" is just phenomenal and we are thrilled to have made such a lasting impression on you. I am also pleased our hotel established the perfect setting for your son's guests to mingle and enjoy themselves. Thank you again for your recommendation. We hope your travels bring you to the area again very soon.

Warm regards,

Stephanie Rench
General Manager
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McCook, Nebraska
1 review
4 of 5 stars Reviewed October 17, 2012

Staff & rooms were great! The hotel had a wonderful breakfast and drinks in the evening. The only issuse I had was the staff highly recommended renting a car to go to Disney & the beach. If you're not used to heavy CA traffic, DON'T pay the money & get a cab!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Yorba Linda, responded to this review, November 5, 2012
Dear gAuGe14 -

Thank you for your kind words and for choosing our hotel for your visit. I am very pleased that the service and accommodations met your expectations. I am also appreciative of your suggestion regarding the rental car and will talk to the Front Desk team about discussing this option with guests. We are grateful for your review and hope to welcome you again very soon.

Warm regards,

Stephanie Rench
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 17, 2012

The hotel was clean, and modern. The staff was nice,and our check in girl was 'fun'. The rooms are very spacious. The beds were ok. Not to hard, not to soft. The room was clean, bathroom too! However... the AC was so loud we could not sleep. So we turned it off, and the room got so hot we could not sleep. We couldn't open the window for fresh air because we were right by the 91 freeway and they do night construction and it is loud too! So all that being said, if you are not going there to sleep, then it was a great value. If you really like your sleep and don't want to have a crabby day ahead, probably not so much on this hotel! Or i suppose they could supply ear plugs upon check in, you know... just in case!

Room Tip: ask for a room AWAY from the freeway, and ask for a room that does not have a noisy AC unit.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Yorba Linda, responded to this review, November 5, 2012
Dear Beckinunez -

Thank you so much for taking the time to share your experience on TripAdvisor. While I am pleased you found the accommodations clean and inviting, I do apologize if the noise issues discussed impeded your stay in any way. We understand that being able to sufficiently rest is essential in a hotel visit and are always happy to move guests to a more suitable room in the rare event that noise becomes a concern. We hope what you describe has not soured you on our hotel and that we will have the chance to welcome you again.

Regards,

Stephanie Rench
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 8, 2012

The hotel is in a perfect location to sightsee. This is my second stay at this hotel and it was exceptional. The staff was friendly and very accomodating. A full breakfast was included, as well as, drinks and a snack in the evening. I enjoyed my stay at this hotel and would highly recomend it to both business travelers and families looking for a comfortable place to stay.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
1 review
5 of 5 stars Reviewed October 2, 2012

Great stafff that greets you with more than a smile -family and friends is a way to view the staff.
Location off the freeway gives great accessability to local areas but without the traffic associated with a freeway. Dining locations are great around the hotel. The hotel is located near the Santa Ana River Bed for jogging and biking.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Suites Yorba Linda, responded to this review, October 19, 2012
Dear Terry -

We appreciate your kind review and are thrilled you took the time to share your experience with fellow travelers. How wonderful to know the service provided made such an impression on you as we do our utmost to ensure each guest feels as welcome as possible. We hope your travels bring you to the area again very soon.

Sincerely,

Stephanie Rench
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ayres Suites Yorba Linda

Also Known As:
Ayres Suites Yorba Linda Hotel
Ayres Suites Yorba Linda Hotel Yorba Linda
Ayres Hotel Yorba Linda
Address: 22677 Oakcrest Circle, Yorba Linda, CA 92887-4657
Phone Number:
Location: United States > California > Orange County > Yorba Linda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Yorba Linda
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Suites Yorba Linda 3*
Official Description (provided by the hotel):
Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Suites Yorba Linda are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, radio with MP3 connection, microwaves, and hairdryers. And every morning you will start your day right with our complimentary full American breakfast! Ayres Suites Yorba Linda welcomes travelers to all of the exciting business, recreational, and entertainment attractions Yorba Linda has to offer. Visit the Equestrian Center a mere 2.5 miles away or tee off at the nearby Green River Golf Club. The Yorba Linda location is surrounded by the nearby towns of Anaheim, Brea, and Fullerton and will have you discovering a multitude of shops, restaurants, sports entertainment, museums, and world class golfing. A short drive away are the San Bernardino and San Gabriel Mountains for endless outdoor adventures. This location really offers it all! ... more   less 
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