I arrived on a Thursday evening with reservations for the weekend I made online. I was in a bridal party as a groomsman in which our room were all located close to each other for preparation on wedding day. When I arrived to the Shadow Inn, The lady at the front desk was very rude to me and told me that she did not have me in the system and I had not booked a room with them. After asking her a few times to double check, I finally showed her my ID, credit card used to book, and confirmation email. She then re-looked up my information. I turned out she had given my room away and had let another person sign for my room she told me. I asked her if I could get my room because of the wedding party and plans we had made. She stated that she could not, but would get me into another room, which was on the other side and on the second level of the hotel. At this point I had been on the road for a long time and was very tired. She was not being very friendly or accommodating with me, so I just asked if I could get into any room. The location she put me in made the wedding preparation a pain, but I managed. Another reason I would not recommend this particular hotel was that room cleaning never came to our room even though after not coming to our room the next morning, I asked the front desk if they would the next day. There was no "please do not disturb on the door", and despite requesting this when they were cleaning other rooms, they never made an attempt to provide clean towels or any other service to our room. I had to go up front to get towels each time. I have stayed in Best Westerns many times in the past and have had good experiences and typically choose this hotel on my vacations because of great service and price, but this particular time left me with a very bad taste in my mouth. These are the reasons I would not recommend this particular hotel to someone else.
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- Also Known As:
- Best Western Shadow Hotel Woodland
- Best Western Woodland
- Woodland Best Western