This was a terrible experience..dirty rooms, unflushed dirty toilet, used tissue on the floor, heater that overheated and set off smoke detector, pillows without cases all of this in the first room. The exchange room smelled of stale smoke (nonsmoking room) and when we requested a fefund we were informed that there would be absolutely no refund...motel policy. They have a five minute rule for refunds, no exceptions. The male manager who was assisiting us through this fiasco did not acknowledge he was the manager instead said we would have to talk to "his manager" the next morning. We left the motel and stayed at the Best Western next door. When we came back the next morning we found out he was one of the managers and he and his wife were on days off and would not return for two days. We were traveling through on our way back to Oregon so had to just leave without settling this situation. A subsequent phone call to the manager gave no resolve either. The cleanliness was disgusting but the heater issue was of a serious nature and they presented it as no big deal. We have notified their local fire department and asked for an inspection. This is life treatening. This motel is listed with AAA which is why we chose to stop there.