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“A Happy Union” 5 of 5 stars
Review of Hampton Inn & Suites Windsor - Sonoma Wine Country

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Hampton Inn & Suites Windsor - Sonoma Wine Country
2.5 of 5 Hotel   |   8937 Brooks Road South, Windsor, CA 95492   |  
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Ranked #1 of 3 hotels in Windsor
GreenLeadersSilver level
Acampo, United States
1 review
“A Happy Union”
5 of 5 stars Reviewed June 28, 2013

Hotel was very nice, personnel professional and friendly. Breakfast was very nice also, good selection of food to eat. The location of the hotel was handy to the freeway and surrounded by other businesses that added to our mini vacation and wedding with family.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, July 1, 2013
We loved having your family here! I'm always glad to hear that our guests are taking in the whole of Northern Sonoma County and not just our world-famous wineries. We hope that you hurry back with the family! Thanks for staying with us!
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364 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
illinois
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013

Clean rooms and bathrooms. Very helpful, friendly staff. they were very knowledgeable about area attractions and dining options. The breakfast was good, with a variety of foods. Coffee and tea always available in the lobby. The pool area with plenty of tables, chairs, umbrellas.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, July 1, 2013
Thanks for staying with us! We just added the new pool furniture and have more coming! I'm glad you enjoyed it. Hurry back to see the finished product!
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Denver, Colorado
1 review
1 of 5 stars Reviewed June 25, 2013

Be VERY CAREFUL Booking here and make sure you read the fine print. The website when you book says "Easy Cancellation, Changeable and refundable". There is a 45DAY cancellation policy. The reservation wasn't changeable or cancelable. When I went to cancel on June 22nd I was told it was too late and I will lose $260.00. Management response was "Did you read the cancellation policy?" Try to Sell the room" So good luck with that! READ THE CANCELLATION not the website!

  • Stayed June 2013, traveled solo
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, July 2, 2013
Tough review for a property you never stayed at! You booked over our Vineman Triathlon where we have a 45 day cancellation and full pre-payment - told to all of our guests at time of booking. We do that to protect the hotel and encourage early & honest reservations. Our athletes appreciate having rooms protected for them so that they can be right here where the triathlon concludes. No fine print anywhere! We hope you do visit someday soon so that you can do an actual review of the hotel.
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Seaside, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2013

We had a pleasant stay.Everyone at the hotel was friendly and accommodating.We will stay again in the future.Our daughter had required surgery and bed rest for a few days before travelling and she was able to rest nicely while we also regrouped.We were able to get extra pillows and blankets quickly and everyone was very friendly.The price was excellent .The breakfast was good and the breakfast room kept full and clean. Our room was immaculate and spacious , perfect for a wheelchair to easily navigate.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, June 25, 2013
We were so glad that you and your family had a relaxing trip! Our goal is for our guests to smile, enjoy and be happy. Hurry back!
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oakland, United States
1 review
2 of 5 stars Reviewed June 20, 2013

the room was sooo loud that we could not hear the TV without turning it up to high volume. The problem with this was that when the air conditioner kicked off, the TV was blaring high. We had to endure this the entire night and made for a very unrestful nights sleep.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, June 25, 2013
While we haven't heard such a complaint before, I will certainly have my maintenance staff look into the room you stayed in. As I said to you on the phone, I apologize for your inconvenience and was glad to give your points back to you as you requested. Good to stay with a company where you can earn such free stays, and where they will stand behind every stay with a 100% satisfaction guarantee!
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Brooklyn, NY
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 16, 2013

The rooms in Healdsburg were so expensive that this was a good option for this area of Sonoma. The breakfast was better than what you usually get for this type of hotel. A good, clean room and nice pool area. What makes this hotel a cut above was the excellent customer service from the moment we entered the hotel. The front desk staff, groundskeepers, maids everyone who worked there was nice and helpful. Sad to say that makes this place stand out showing how much industry standards have declined.

Room Tip: Try to get a room away from the 101.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, June 20, 2013
Glad you enjoyed your stay! And thanks for your comments. We do have a great staff - who genuinely enjoy serving our wonderful guests. We hope you hurry back. It's such great weather right now - perfect for exploring redwood forests, vineyards or walks on the beach!
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Waterville, Maine
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 9, 2013 via mobile

The king suite we booked was first class accommodations at economy prices. The new Hilton Honors option of using part money and part points worked well for us. Friendly staff provided local dining options and corresponding coupons. Breakfast was standard Hampton fare but money saved here was spent on a winery lunch later in the day. Enjoy Sonoma wine country without busting your budget.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSatterfield, General Manager at Hampton Inn & Suites Windsor - Sonoma Wine Country, responded to this review, June 11, 2013
Well said! Thank you. We hope that you hurry back. We have plans to enhance our guest experience and should be launching them soon! Thanks again.
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Additional Information about Hampton Inn & Suites Windsor - Sonoma Wine Country

Address: 8937 Brooks Road South, Windsor, CA 95492
Phone Number:
Location: United States > California > Sonoma County > Windsor
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Windsor
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Windsor - Sonoma Wine Country 2.5*
Official Description (provided by the hotel):
Nestled between Santa Rosa and Healdsburg, the Hampton Inn & Suites Windsor-Sonoma Wine Country is the perfect new hotel from which to launch your next Sonoma County adventure! Surrounded by 100's of world-class wineries, we are a short drive to Lake Sonoma, Bodega Bay and the beach, or the Redwood Forest. We are also just minutes from the Russian River and an excellent starting point for your next bicycle adventure through the vineyard-covered countryside. The hotel features refrigerators and microwaves in every room and offers complimentary high-speed internet access to all guests - both wired and wireless. We also offer a free, full hot breakfast every morning to start your day off right. Of course your stay with us is 100% guaranteed, so book your next trip with confidence after reading what our guests are saying about us. ... more   less 
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Also Known As:
Hampton Inn And Suites Windsor - Sonoma Wine Country
Hampton Inn & Suites Windsor - Sonoma Wine Country Hotel Windsor
Hampton Inn Windsor
Hampton Inn & Suites Windsor - Sonoma Wine Country CA - Sonoma County

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