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“Excellent service” 5 of 5 stars
Review of Holiday Inn Express Willows

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Holiday Inn Express Willows
2.5 of 5 Hotel   |   545 Humboldt Ave, Willows, CA 95988   |  
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Ranked #2 of 7 Hotels in Willows
Certificate of Excellence 2014
Newport Beach, California
1 review
“Excellent service”
5 of 5 stars Reviewed February 10, 2013

I travel all over the world and am very picky. I arrived very tired after a long day driving for work and a sleepless night in another hotel. Kristen K. at the front desk immediately launched a search for the quietest room in the hotel and even upgraded my room. She then recommended an excellent choice for my dinner.

The room was as nice as any anywhere, especially for the price. The selection at breakfast is larger than other similar hotels and a lovely lady was helping everyone to get exactly what they wanted. They even have a machine that makes excellent pancakes.

I will definitely stay here again.

Room Tip: If you are sensitive to noise, as I am, don't stay at either end of the hallway. At one end is t...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at Holiday Inn Express Willows, responded to this review, May 1, 2013
Cherie400, we thank you for taking the time to write such a wonderful review for the hotel. We are so glad you enjoyed your stay with us. From everyone here at the Holiday Inn Express Willows, we hope to see you next time and safe travels!
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157 reviews from our community

Traveler rating
    110
    34
    7
    4
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Redding, California, United States
1 review
5 of 5 stars Reviewed February 6, 2013

I stay there every Friday night, and have yet to have any problems. They are always friendly, always accomodating and the rooms are always clean. There are several hotels available off the exit, but HIE has been the best for me personally, for most of my stays in most cities in California thus far.

Room Tip: The rooms on the South side, not facing the freeway are quieter, and if there is a racing event at T...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at Holiday Inn Express Willows, responded to this review, February 12, 2013
Erik F, we thank you so much for taking the time to write such a great review. We truly appreciate your return patronage and glad you enjoy our hotel. From everyone here at the Holiday Inn Express Willows, we will see you next time and safe travels!
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Berkeley CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

We stayed in a queen room with a pull-out sofa bed. Freshly baked cookies were available at the front desk as well as some fruit, coffee/tea and snacks in the breakfast room. Free wifi and newspaper was available. Normally sofa beds aren't that comfortable but I slept well in this one.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at Holiday Inn Express Willows, responded to this review, February 12, 2013
Advntr_lvrs, we thank you for taking the time to write a review for our hotel. We are pleased to hear you enjoyed your stay and had a good nights sleep on one of our sofa beds. We do have lots of little amenities to provide to the guest after a long trip, we are very glad you got to enjoy some of them. From everyone here at the Holiday Inn Express Willows, we hope to see you next time and safe travels!
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1 review
2 of 5 stars Reviewed January 13, 2013

We got put next to the stairwell on the second floor and all night long it sounded like hurds of elephants running up and down them and there was some kind of party going on. This has to be the most noisy holiday inn i have ever stayed in

  • Stayed January 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Willows, responded to this review, February 7, 2013
Dear amyj987,

I would first like to thank you for taking the time out of your day to write your review of our hotel. I would like to apologize for any disturbance you have experienced during your stay.I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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1 review
4 of 5 stars Reviewed January 7, 2013

Friendly staff. Clean room great location.
Would stay here again. Would be nice to have a magnify mirror in bathroom. Great that the Starbucks is just across the parking lot. Also nice to have a Black Bear diner just down the street too.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at Holiday Inn Express Willows, responded to this review, January 13, 2013
PamelaSweeten, we thank you for taking the time to write such a great review for our hotel and are so pleased that you enjoyed your stay. Here at Holiday Inn Willows we do take all suggestions in to full consideration. From everyone here we hope to see you next time and safe travels!
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1 review
5 of 5 stars Reviewed December 31, 2012

The front desk person, Kristin, was very nice and quickly checked us in and selected a quiet room for us on the 3rd floor. The rooms were typical for a HI Express, simple, clean and fine for an overnight stop-over to split up a long drive. With free breakfast, a Subway and drive through Statbucks all in the same parking lot, along with an Arco gas station $.30 per gallon cheaper then any gas station south of here, I highly reccomend this property.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at Holiday Inn Express Willows, responded to this review, January 6, 2013
PDXPapa, we would like to thank you for taking the time to write such a nice review and for your kind words towards Kristen. She is truly an asset to the hotel. We are so glad we could be apart of your trip. From everyone here at the Holiday Inn Express Willows, we hope to see you next time and safe travels!
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Redmond, Oregon
Top Contributor
176 reviews 176 reviews
57 hotel reviews
Reviews in 79 cities Reviews in 79 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed December 20, 2012

We stopped at the H.I.E. in Willows on our trip home to Oregon from the Bay area. This was an overnight stop along I-5. This seems to be a newer hotel and it was excellent. The room was spacious, excellent bathroom, very clean and with good amenities. The staff was friendly and efficient and the breakfast above average for this type of hotel. I would definitely recommend this hotel if you need an overnight stop on a trip on I-5. The price we paid was very good as well.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie H, Front Office Manager at Holiday Inn Express Willows, responded to this review, January 6, 2013
Mike_B52033, we would like to thank you for taking the time to write such a great review and yes we are coming up on our 4th anniversery for the hotel. We have a great staff ready to make every stay enjoyable. We are so pleased to be apart of your trip. From everyone here at the Holiday Inn Express Willows, we hope to see you next time and safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Willows

Address: 545 Humboldt Ave, Willows, CA 95988
Phone Number:
Location: United States > California > Willows
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Willows
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Willows 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites Willows 545 Humboldt Ave Willows CA 95988 United States Welcome to the brand new Holiday Inn Express Hotel & Suites, Willows, California! Conveniently located on I-5 midway between Sacramento and Redding and near Chico. Willows, California invites you to experience this cozy town with great local restaurants like Casa Ramos and the popular Starbucks. For the thrill seekers, Willows features Thunderhill Raceway Park home to popular national races and events. For entertainment, Rolling Hills Casino is only 25 miles away! Local businesses include Wal-Mart, John s Manville Fiberglass, Glenn Medical Center, Land O Lakes, Ruminano and Sierra Nevada Cheese Companies. 62 new luxurious rooms, including 16 suites are equipped with deluxe new bedding and comfortable workstation area with Herman Miller chairs. Refresh with our Smart Bath Collection and watch your favorite TV programs or pay-per-view movies on our 32 HD TVs. Stay connected with our complimentary wired/wireless high-speed Internet access or the business center. Our Holiday Inn Express Willows features a meeting space for your business or family gathering needs. Relax at our year around outdoor pool and spa or stay fit at the fitness center. For your home away from home, you have the convenience of guest laundry on site. Wake up to our signature, possibly world s best cinnamon rolls and the hottest breakfast bar in town! ... more   less 
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Also Known As:
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