I called to make a phone reservation to reserve a room for my husband and his friend and gave my credit card number. The man taking the reservations was very polite, and when I told him they may be arriving late he told me to have them call if they were arriving after 9:00pm. I told him I would relay the message, and that was the end of our conversation. My husband called later that afternoon and said they did not think they would make it and for me to cancel the reservation. Another family member called a few minutes after 4:00pm to cancel and was told by a very rude women that it was too late to cancel and that she was going to charge the night to my credit card anyway. I called later out of disbelief and was subjected to the very same rude lady who kept repeating over and over that it was hotel "policy" to charge for a cancellation after 4:00pm. I told her I was not informed of this "policy," when I made the reservation and she basically said it didn't matter, that I should have known this. I have never been treated in such a rude manner by a hotel employee, or "owner"(or who ever she was) before. I just felt I had to warn people about the "unsppoken policy" at the Willits Best Western Hotel. I wish I had read the previous reviews before I tried to reserve a room from them, because had I done so I would never have bothered calling them.

Stayed here 1 night in Sept. 2005 had 2 rooms. I found nothing at all wrong with this hotel. Check-in was quick and rooms where very clean. There's a nice little Mom & Pop Take out place next door that I would recommend named Chad's Fish & Chips very nice friendly people and good food.
Stay Here You'll like It.

I had read the two very negative reviews before I spent the night at the Willits BW but there aren't that many lodging options there so I thought I'd try my luck. Our third floor room was clean and relatively quiet and we were perfectly satisfied with our one night stay. We had no special needs so there was no opportunity to test how accommodating management might be. Our impression of the couple who runs the motel is that she is (at least initially) friendly and he is strictly business and not particularly welcoming. Can't say how either responds to problems since we didn't have any. I would consider staying there again. FYI -- one of the best meals I've had in a long time was at the Purple Thistle in the center of Willits. The Cajun Salmon was terrific as was the vegi tempura that my wife got. This Irish pub has an odd mix of food (sushi, tempura, seafood) for a pub. While I may not rush to stay at the Willits BW again I will try to have another meal at the Purple Thistle.

After reading the last person's review, I had to share my own experience at the Best Western Willits Inn.

In April of 2003, I was traveling through Willits by myself with my then 15 month old daughter. Because I knew that the Best Western was new and my husband had stayed previously, I figured it was a safe spot to stay (woman traveling single with child). I checked in and requested a ground floor room, as I had the toddler, luggage, playpen, etc. to carry to the room. Despite that request, I was put in a room on the floor up, requiring me to take the stairs. My little girl couldn't climb stairs and it was cold and rainy and there I sat with all of my luggage, crying. I finally got up the nerve to go back into the office and DEMAND that the man working help me carry my luggage up those stairs and to my room. He tried to argue and was not happy, but I wasn't budging. There were hardly any guests there - why couldn't I have been put on the ground floor? He finally carried my luggage - although obviously angry that he had to.

So we finally get to the room and I open the door and am hit by 100 degree air. The heater appeared to have been running on high for DAYS. The hotel employee had made a quick disappearance and I was so tired from driving for so many hours that I just wanted to get something to eat and sleep. I turned off the heater, opened the window to let some cold air in and it still took nearly an HOUR to cool the room off. When I opened the nightstand drawer, it literally radiated heat. And to top it off, the pizza place across the street wouldn't deliver because it was raining. WHAT A NIGHT!

I can't comment on the "continental breakfast" because I didn't bother to stay around in the morning after being treated so poorly the night before.

The hotel is new and I think would be a descent place to stay - if they got all new employees or owners or something.