We stayed at this hotel from August 6-8, 2008. The check in on August 6th was uneventful. On August 7th, when we returned to our room in the afternoon, the electronic key did not work. We got the key recoded and were able to enter the room. At around 10:45 pm, we were again returning to our room. The key did not work, so we went down to the front desk and received another key. That key did not work either, so we went down to the front desk again. That key also did not work, so we went down to the front desk again. This time, the front office clerk came up to our room and tried the key. She was unsuccessful. She used a master electronic key she had and it also did not work. She tried a master metal key and it also did not work. We asked her if there was another master key that may work? She said that her boss would be the only person that had it. She said she would have to wake him up. About five minutes later, a man came walking up and tried the two electronic keys again. He was unsuccessful. We asked him if he had the master key to unlock the door? He said no. We told him that the front desk clerk told us that she would have him bring that key. He said he needed to go get the key. We told him that we have been waiting for about 20 minutes to resolve this and that the front desk clerk told us that she would have him come bring the master key. He said that if we didn't like it, we could go stay somewhere else. He then raised his voice, pumped his chest and said "I am the owner and basically told us to go somewhere else". He stormed off and came back about five minutes later. He tried an electronic key and it didn't work. He said that either the battery died or some other part malfunctioned. He said that we could stay in a room downstairs. We told him that won't work, because we have medications that we need to take and they are in the room. He said "Oh, you are already checked in?" We told him we had been there for two days. He left again, and came back with the master key and unlocked the door. After the door was unlocked, we asked him what we did to cause him to treat us this way? He said that we caused him to be woken up by his staff to come deal with this issue and we made his front office clerk 'nervous' when we came down to the desk so many times. Well, duh!
We are still in shock over this experience. The owner doesn't care about customer service at all. Either you don't complain about malfunctions in his hotel, or you have to put up with his insults and ranting/raving.
The establishment is basically a motel even though they would like to think of themselves as more since they also have a spa. The rooms are run of the mill motel quality furniture, tv, bathroom, worn out towels, shampoo and conditioner (only---no lotion or anything else), no closet, shower curtain that allows water to puddle on the bathroom floor. The bedspread was the nicest item in the room.
