I wanted a nice place to stay that allowed pets and this place is listed as 'pet-friendly', so I made my reservation online 3 days before arrival. When I got there and declared my dog so they would include the fee, the young woman behind the counter said there are no pet rooms available. I told her I booked the room thru Orbitz and chose a room that did NOT say 'no pets allowed' (as some rooms said 'no pets', and the others said nothing about pets, so I assumed I chose the right one). She went in the back room to ask someone and returned saying the same thing. I said I just drove hundreds of miles and don't have a clue of where to go next, and if she is actually going to turn me away, her only response was "I'm new and there are no pet rooms available at all", and just gave me a blank stare.
The worst part of all this is she never said the word 'sorry' or showed any concern or sympathy at all, let alone trying to recommend another place....absolutely nothing.
I called Super 8 and though they do not accept pets, at least the nice man on th phone recommended a place that does.
That young woman has lot to learn about customer service!!!

Staff was most hospitable - I was with a group putting on a training session they were most accommodating with all of us. And, the rooms were beautiful. We will most definitely stay there again.

It was also nice, quiet and clean. Thanks for a wonderful stay.

I stayed at the Baechtel Creek Inn and Spa last week and had a wonderful stay. A friend and I got a flat tire passing through Willits and no shops were open so we had to find a place to stay for the night. We checked around to see what the town had to offer, this hotel was by far the nicest and the only one that was located off of the highway and away from the all the traffic noise!

The Hotel had all these really neat custom themed rooms’ available as well as regular upgraded and standard rooms. We checked in late but the service was spectacular, they offered a pool and hot tub, clean quiet rooms, free wifi, and they even had an on site spa that offered different types of massages, facials, and body treatments.

The hotel grounds were kept, non smoking, and they had a lovely patio area with a relaxing fountain to sit and enjoy the sunshine. The hotel was next to a beautiful creek, and the staff sent us to a great place for lunch. She also filled us in about about the Skunk Train, Ridgewood Ranch, the Redwoods, the ocean that is only 25 miles away, and a lot of other festivals and events that take place in the area.

I was quite pleased with my stay, and would highly recommend that you check this place out if your looking for an exceptional getaway.

We stayed in 2007/July. Room had NO Working AC. The temp was ~98(High of the Day). Shower water- slow speed, Terrible Breakfast. When we asked the Front desk, you have the last room. Not willing to Cancel our reservations and return the Money, so we can go and stay some where else. Next day morning at check out time, the Front desk said- Sorry, If ew had known we could have placed you some where else!!- different ball game. they basically wanted to get ~$220 to their account!!