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Clarion Collection Baechtel Creek Inn & Spa: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 46 Reviews
5.0 of 5 stars
19
4.0 of 5 stars
9
3.0 of 5 stars
5
2.0 of 5 stars
5
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 5 hotels in Willits
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  • Rooms: 46
  • Address: 101 Gregory Lane Willits, CA 95490
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: New England, Colonial architecture, motel, country inn of luxury - Private Cul-de-sac off Hwy 101; only motel not on hwy, quiet. This description is based on information provided by the hotel.
Fitness Center Free High-Speed Internet Pets Allowed Swimming Pool
Check Rates: $103 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Clarion Collection Baechtel Creek Inn & Spa

( 8-12 of 46 )
“lack of concern, no help”

Clarion Collection Baechtel Creek Inn & Spa

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1 of 5 stars
Simi Valley, CA
Jun 8, 2008

I wanted a nice place to stay that allowed pets and this place is listed as 'pet-friendly', so I made my reservation online 3 days before arrival. When I got there and declared my dog so they would include the fee, the young woman behind the counter said there are no pet rooms available. I told her I booked the room thru Orbitz and chose a room that did NOT say 'no pets allowed' (as some rooms said 'no pets', and the others said nothing about pets, so I assumed I chose the right one). She went in the back room to ask someone and returned saying the same thing. I said I just drove hundreds of miles and don't have a clue of where to go next, and if she is actually going to turn me away, her only response was "I'm new and there are no pet rooms available at all", and just gave me a blank stare.
The worst part of all this is she never said the word 'sorry' or showed any concern or sympathy at all, let alone trying to recommend another place....absolutely nothing.
I called Super 8 and though they do not accept pets, at least the nice man on th phone recommended a place that does.
That young woman has lot to learn about customer service!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeAndMeMutt's Summary
Date of Stay: May 2008
Member since: June 08, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Check in / front desk
Was this review helpful? Yes No
Management Response
spagirlsf1, Management
(Management representative)
Jun 18, 2008
We were mortified to read this review about one of our employees and their lack of care for our guest!

This is not the way our front desk staff is trained. We have consistantly scored higher than average with the "Choice Satisfaction Table" under Hotel Staff & Service.

We sincerely apologize for the incident that happened with the pet. It is true that we have only two Pet Friendly rooms and sometimes people get confused while booking online at the choices. However, the least we should have done is offer this guest another place to stay!

We have sent our apologies to this guest and hope that we can have another opportunity to show her that our staff does care!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $103 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“It Was Wonderful!”

Clarion Collection Baechtel Creek Inn & Spa

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5 of 5 stars
Willows CA
May 21, 2008

Staff was most hospitable - I was with a group putting on a training session they were most accommodating with all of us. And, the rooms were beautiful. We will most definitely stay there again.

It was also nice, quiet and clean. Thanks for a wonderful stay.

  • This TripAdvisor Member:
    • Liked — The Creek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
monty1987's Summary
Date of Stay: March 2008
Traveled with: Other
Age group: 50-64
Member since: May 21, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $103 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Perfect Getaway”

Clarion Collection Baechtel Creek Inn & Spa

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5 of 5 stars
Chico, Ca
May 17, 2008

I stayed at the Baechtel Creek Inn and Spa last week and had a wonderful stay. A friend and I got a flat tire passing through Willits and no shops were open so we had to find a place to stay for the night. We checked around to see what the town had to offer, this hotel was by far the nicest and the only one that was located off of the highway and away from the all the traffic noise!

The Hotel had all these really neat custom themed rooms’ available as well as regular upgraded and standard rooms. We checked in late but the service was spectacular, they offered a pool and hot tub, clean quiet rooms, free wifi, and they even had an on site spa that offered different types of massages, facials, and body treatments.

The hotel grounds were kept, non smoking, and they had a lovely patio area with a relaxing fountain to sit and enjoy the sunshine. The hotel was next to a beautiful creek, and the staff sent us to a great place for lunch. She also filled us in about about the Skunk Train, Ridgewood Ranch, the Redwoods, the ocean that is only 25 miles away, and a lot of other festivals and events that take place in the area.

I was quite pleased with my stay, and would highly recommend that you check this place out if your looking for an exceptional getaway.

  • This TripAdvisor Member:
    • Liked — I thought the service was great, breakfast was good, it was clean, comfy, and affordable.
    • Disliked — Nothing, I was very satisfied with my stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anjeleyz's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Other
Age group: 18-24
Member since: May 17, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: $103 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Terrible Place, Avoid and Stay Some where else, Save Money”

Clarion Collection Baechtel Creek Inn & Spa

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1 of 5 stars
San Jose, Ca
Mar 27, 2008
0/1 found this review helpful

We stayed in 2007/July. Room had NO Working AC. The temp was ~98(High of the Day). Shower water- slow speed, Terrible Breakfast. When we asked the Front desk, you have the last room. Not willing to Cancel our reservations and return the Money, so we can go and stay some where else. Next day morning at check out time, the Front desk said- Sorry, If ew had known we could have placed you some where else!!- different ball game. they basically wanted to get ~$220 to their account!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SR_85's Summary
Date of Stay: July 2007
Member since: March 27, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $103 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Seabiscuit Room is so beautiful”

Clarion Collection Baechtel Creek Inn & Spa

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5 of 5 stars
Willows, CA
Mar 13, 2008
1/1 found this review helpful

I had the pleasure of staying at the Baechtel Inn a couple of years ago and really enjoyed my stay. So it was an easy choice when I had to return to Willits, CA again. The Baechtel Creek has some of the nicest suites around. I had the pleasure of staying in the Seabiscuit room. Beautiful...nice clean, large room with a comfortable bed. I love horses, so to come into a room with this large painting of the beloved Seabiscuit and the color of his silks adorned the bedding, I must say it was beautiful.

The manager and desk clerks are so kind and helpful. They are great at giving out information on places to dine and things in the area to visit.

If you get the chance, I know you would enjoy your stay as much as I did.

Thank you,
Sandy

  • This TripAdvisor Member:
    • Liked — cleanliness and size of the room
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandrak16's Summary
Date of Stay: March 2008
Traveled with: Other
Visit was for: Business
Age group: 50-64
Member since: March 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $103 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Clarion Collection Baechtel Creek Inn & Spa

( 8-12 of 46 )
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Clarion Collection Baechtel Creek Inn & Spa Also Known As

Address: 101 Gregory Lane, Willits, CA 95490