Before I tell my story. I want to say that the location of this hotel is really bad. I found this place by narrowing my result to Los Angeles but it turned out to be very far and inconvenient. I wish I didn't choose this hotel.
Here's my story.
I accidentally left a gift from my brother at the hotel after checkout. It was an Oral-B electronic toothbrush. I called the hotel within a few hours but they refuse to check the room. They told me to call them back tomorrow. I called them four times in a row in the next few days. They didn't even ask me which room I stayed. They're very unwilling to help.
- The second reply I received was "Nobody has turned it in. Call in the morning around 10am when our housekeeping people are here."
- The third time I was transferred to a voice mailbox of the lost and found office. I left a message but nobody called me back.
- The fourth time I spoke to a housekeeping person. That was too late and she told me nobody has seen it.
I also emailed the customer service of Radisson. A representative told me he will forward the message to the hotel and someone will respond to me in a timely manner. But after a week I heard nothing from anybody. I do not think I can get my stuff but I do think their customer service is terrible. I had a similar incident at another hotel. They called right back and mailed my stuff to me in a week. The comparison just made me so upset.
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- Also Known As:
- Radisson Whittier
- Whittier Radisson