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“no probs” 5 of 5 stars
Review of BEST WESTERN Palm Garden Inn

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BEST WESTERN Palm Garden Inn
2.5 of 5 Hotel   |   13659 Beach Boulevard, Westminster, CA 92683-3203   |  
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Ranked #2 of 10 hotels in Westminster
Ben Lomond, California, Usa
2 reviews
1 helpful vote 1 helpful vote
“no probs”
5 of 5 stars Reviewed July 3, 2013

friendly, professional, and helpful staff & nice room.
no complaints. no surprises.
great location near little Saigon.
been staying here annually for many years
other hotels in the area not nearly as pleasant.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, July 5, 2013
Thank you for taking the time to do a review for us. We take great pleasure in serving you and hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 people have reviewed this hotel

Traveler rating
    55
    77
    27
    10
    4
See reviews for
87
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17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Olathe, KS
1 review
5 of 5 stars Reviewed June 26, 2013

We stayed in two hotels during our last stay in Garden Grove, and this hotel proved to be our favorite. The room was nice and clean. The staff was very courteous and provided great customer service. The location--Westminster--was great because we weren't too far from the beach, next door to GG, and very close to restaurants. The pool was clean and tucked away from the main strip. The last hotel we stayed at had the pool in front so everyone could drive by and slowly posion the swimmers with exhaust fumes.
I was very appreciative when I saw they had 2 washers and dryers. Traveling with 3 kids requires you to do laundrey. Unfortunately, since their were only 2, we ended up waiting longer to use the machines due to other guests taking their sweet time to remove their clothing from the machines.
The only downfall was not enough seating for breakfast. They served waffles, bagels, eggs, fresh fruit, yogurt--you name it and they had it there. We have a vegetarian in the group, and she was happy with the selection every morning. It was exactly what we needed to start my family's day well. Every other guest in the hotel was pleased with it as well because it seemed all of us were hungry at the same time each day. They give a 2 hour window--which you would think would be enough time--but we would try to get their earlier each day and could not beat the crowd. Sometimes we would have to eat in the room and--again--with 3 kids that probably was for the better.
We did stay at another hotel, that was more expensive, during that same vacation. The rooms were smaller, dirtier, and the quality of clientele was questionable. I highly recommend the Best Western Palm Garden Inn.

Room Tip: We stayed in a room at the very end. It had hard wood floors and VERY spacious.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, July 2, 2013
Thank you for taking the time to do a review on our property. We are glad you had an enjoyable experience with us and we hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan, United States
1 review
4 of 5 stars Reviewed June 17, 2013

Our room was very nice, everything seemed clean and well kept. We enjoyed using the pool and hot tub as well. We got a nightly rate that was better than any online booking service by just showing up with no reservation. The staff was very friendly and they even let us print our flight boarding passes in their computer in the lobby! Also, it's quite a convenient location. Real close to the 405 and just a quick 30 min drive to LAX. (depending on traffic, obviously)

Continental breakfast was not to our liking but that's personal preference, otherwise a very nice stay. Would definitely stay again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 18, 2013
We appreciate you taking the time to complete an online survey for our property. We hope to see you again in the future and again thank you for choosing us as your accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013 via mobile

This place is literally the ONLY place i will stay in Westminster. Close to all types of food places, the 22 & 405. I stayed here once and didn't even think about looking anywhere else for any of my future stays in the area.

Very clean! The grounds, the rooms, landscaping, everything! The staff is constantly sweeping the walkways, emptying the trash, cleaning the pool, clearing shrubbery, you name it. The rooms smell nice, dust free, perfectly tidy, you wont have a single complaint about cleanliness.

Next thing is its very comfortable from check in to check out! the staff is super friendly and welcoming, the rooms are large and a good use of space, the beds are amazing, the water is hot, large fridge with microwave, up to date tv with many channels, black out curtains, and you don't have the maids tapping at your door early or repeatedly, HUGE pet-peeve of mine.

There is also free breakfast and wi-fi, a nice pool and jacuzzi, on-site laundry & vending machines. free parking.

The management & staff are great! Frequently sold out; many people feel the same way i do, This place is absolutely PERFECT for what it is!

The only thing i can say that could make this hotel better is if it had a gym! lol

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 14, 2013
Thank you for taking the time to do a survey for us. We are glad that your experience with us has been enjoyable. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
4 of 5 stars Reviewed June 5, 2013

Staff at front desk was very friendly and helpful in finding local restaurants. The room was very quiet even though the hotel is located on busy street. Ask for a room away from the pool if you don't want to be near kids.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 7, 2013
Thank you for leaving a review on our property. We are glad you had an enjoyable experience with us. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 3, 2013 via mobile

We booked this hotel through Best Western and got a great deal. When we checked in we met a super nice staff and was given a free upgrade to a king's suite. our room smelled clean, everything looked impecable and we were so pleased with our accomodations we stayed another night. It was by far the best value that we had come across in our 10 day business trip and would highly reccomend it to anyone.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, General Manager at BEST WESTERN Palm Garden Inn, responded to this review, June 5, 2013
We are glad you had an enjoyable experience with us. Thank you for taking the time to leave a kind review on our property and would hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed June 2, 2013 via mobile

The hotel has outdated old ragedy rooms and is more like a motel quality. The customer service from Jessica and Olga at the front counter was the only reason I have an excellent rating in customer service. These two ladies deserve a huge raise. Room tip, if you're traveling with kids, get room 104.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goooal12, Owner at BEST WESTERN Palm Garden Inn, responded to this review, June 3, 2013
Thank you so much for your review towards our property. All our reviews really help us to update our hotel physically as well as in terms of service. I want to apologize for not meeting your expectations. Whenever we have a constructive points we realize that we need to work extra harder. We are constantly improving our property. Recently we have changed out all our carpets to a new plush carpet or to a hardwood floor. We also have changed out our mattresses and regular televisions to a flat screen TV. We are also updating our tiles in the bathroom and many of our aging furniture has been replaced. I hope that in the future that you can give another opportunity to serve you.

Thank you,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Palm Garden Inn

Address: 13659 Beach Boulevard, Westminster, CA 92683-3203
Phone Number:
Location: United States > California > Orange County > Westminster
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Westminster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Palm Garden Inn 2.5*
Reservation Options:
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Also Known As:
Best Western Palm Garden Hotel Westminster
Best Western Westminster
Westminster Best Western

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