For an alleged "upscale" hotel, they can learn a lot. The grounds and architecture are lovely, but this is the third time we've stayed there, and it is obvious that the owner (John Notter) is out of touch. Plumbing problems, shutters that don't close (real pleasant when your room faces east and the sun is glaring in your face), lack of counter space in the bathroom, uncomfortable pillows, dirty carpet, internet that didn't work as advertised (took three calls before someone finally tried fixing it).
Time to sell it to a real hotelier John, the Four Seasons and others are rightfully going to eat your lunch if you can't step up.
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- Also Known As:
- Westlake Village Hotel Westlake Village