There is nothing negative about this hotel, it is perfect! My husband and little girl and i stayed there for 2 nights in March 2013 and just wished it was a longer stay. I will try to count here what we loved about this hotel:
1- the premises is so elegant, vast and allows you to enjoy the natural beauty of westlake village.
2- our room was on a high floor and it was so quiet we slept like babies!
3- the furniture is also modern and elegant
4- the showers! You can spend hours there as it was so relaxing!
5- the swimming pools: we only tried the indoor one as the hotel only allows kids in the indoor pool. It was the right temperature and the glass roof allowed the sun in, there was nice jacqouse- like little pool next to it. Amazing! They put out cold water for guests at the pool to drink and apples to eat ( how thoughtful). The bathrooms and showers near the swimming pool were so chic and stocked with gel, mouth wash, toileteres.", etc! Again thoughtful!
6- customer service amazing! Genuinly friendly staff.
7- breakfast was such a treat! Fresh fruit and veggies from the market, fresh juice, fresh eggs, yummy cheese, even fresh yougart!
8- we ordered late in room food and it was divinely delicious.
If there are any negatives i would say that they charge you for parking and second device wifi ( first is for free). But still i d give this hotel 7 stars.
We hope we will go back to this hotel if we ever visited usa again. It is expensive but definately worth it!