I'm a big fan of Four Seasons hotels, having visited more than a dozen over the last few years, so it pains me to give this hotel four stars instead of five. Especially because the reduction was not really the fault of Four Seasons Westlake itself - well, I guess actually it was.

First the good, which is just about everything. Perfect service, perfectly clean, perfect luxury without being "in your face" - which is why I love Four Seasons. We had dinner at ONYX, which included one of the best mojitos we've ever had and a fantastic pad thai and sushi. Breakfast was generous and tasty. Rooms were extremely comfortable. Everything you come to expect with Four Seasons. My favorites continue to be Hong Kong, Singapore, and Hualalai, but Westlake is right with them in terms of service and luxury.

Now for the one bad experience. My wife scheduled a mani-pedi, which was listed in the Four Seasons Spa brochure by the bedside. It turns out the salon services are outsourced to a different company, even though they are located inside the Spa. According to my wife, it wasn't up to Four Seasons standard, not even close. The specialist wasn't professional in appearance or demeanor, the area was cluttered, trash was overflowing, and the tools and implements looked like they hadn't been sterilized. In fact, my wife said she'd prefer the cheap place near our house as it is cleaner and potentially safer. Imagine having to worry about safety and hygiene in a Four Seasons.

We brought this experience to the attention of the Four Seasons front desk staff, and in true "real" Four Seasons style they apologized and immediately removed the charge without questioning or arguing. But I told them that my bigger concern was how this contract salon company reflects on the Four Seasons brand. They promised to take action. I hope they do, as aside from this it is yet another exceptional hotel.

This must be my year for staying in nice hotels! We just got back from California with the kids. It was a short visit: Disneyland one day, attend a bat mitzvah the next day, then home the next day. With a hectic schedule, I thought we should stay in a nice hotel. So glad I chose the Four Seasons. It is beautiful! The rooms are so pretty, and the views outside the windows, superb. On our first night, we arrived late and the restaurant was going to close in less than an hour. The front desk offered to let them know we were coming back down and stay open for us. I declined, and we chose to have room service instead! That was probably one of most delicious room service meals we have ever had. We also managed to have a la carte brunch at the lounge on Sunday, as the Sunday buffet was not yet ready. The food was excellent, and the views out of the lounge so pretty, including the hotel's own waterfall at The Lookout. I have to mention the staff which includes front desk, housekeeping, room service, valet and concierge: this is what excellence means. Can you give lessons to other hotels? :) My husband wanted to take the bed home! Sad to say because of our tight schedule, I did not get a chance to try the Spa! The kids also wanted to try the pool and the Teen Room, but we ran out of time. But this just means we have to come back!

From check in to check out nothing beats the service at this Brand. Booked my trip through American Express Platinum Travel and was presented with all of my amenity options when checking in. Had a nice little upgrade to a fountain view room, which was nice but same room size as facing the parking lot i believe. Was only there one night, but the all hour room service (well at least at 4:00AM) when I awoke from EST time and needed coffee was brilliant.

The breakfast service was impeccable as always and delicious. The wait staff never interfering but always paying attention if needed.

I will stay there again on my next trip to the area with no doubt.

This hotel has it all! The most important was the room was the cleanest room I have ever been in.The sheets are pristine.The decor outstanding. There was nothing negative about this hotel what so ever. The spa was A+ and facial treatment excellent.