This hotel is not in your typical Four Seasons resort area or large city so they make up for that with impeccable service in the spa and pool areas. The pool staff offer frozen mangoes and blueberries, ice creams, sun tan lotion, poolside lunch service on trays, etc. They go out of their way to make your visit special. The grounds of the hotel are beautiful. The rooms are spacious and well appointed. Unfortunately I can not give this hotel a 5 star because the food was disappointing. I ate brunch, lunch by the pool and a dinner in the bar and all 3 meals were very expensive and very uninspiring. There are wonderful restaurants close by and in Malibu so I would go that route and enjoy what the hotel does well!