We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The benchmark for outstanding customer service” 5 of 5 stars
Review of Four Seasons Hotel Westlake Village

Save Saved
You added Four Seasons Hotel Westlake Village to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Four Seasons Hotel Westlake Village
5.0 of 5 Hotel   |   Two Dole Drive, Westlake Village, CA 91362   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Offer
Third Night Free!
Evansville, Indiana
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“The benchmark for outstanding customer service”
5 of 5 stars Reviewed April 10, 2012 via mobile

The friendly and attentive staff really made me feel at home, which was most welcome after long days my first week back in the workforce. Suzanne and all the staff at the bar treat everybody so well you have to go back! Look forward to my next stay.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

675 reviews from our community

Traveler rating
    483
    119
    46
    17
    10
See reviews for
155
207
33
174
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 9, 2012

Hello,

I have been to many Four Seasons hotels and resorts, but the staff at Westlake Village genuinely make you feel at home. The hotel has a warm and friendly atmosphere.

One of the hotel's best assets in the front desk manager Mr. Billy Cueto. He truly tries to make one's stay memorable

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Windsor, Connecticut
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 5, 2012

My 16 year old daughter and I accompanied my husband on his business trip in LA and his company chose Four Seasons for our accomodations--it was great! Rooms are nicely decorated, beds very comfy, bathroom huge. We used the gym daily which was very large and clean, with a lot of equipment including pilates machines (water, gatorade, headphones, and fruit provided to gym patrons). Gym bathroom included a sauna room, was very clean and provided hairbrushes, lotions, shavers, etc.. My daughter and I ordered our lunch by the outdoor lounge chairs and we felt very pampered (a linened rolling cart arrived with the waiter setting everything out for us). A little added perk is that the California Health and Longevity Institute is located at this hotel so the menu included some recommended selections from the Institute which made my choices easy and I felt I was eating healthy. There's a walking (and seperate running) trail that included putting and chipping greens, horseshoes, badminton and other activities (which I never saw advertised anywhere at the hotel so it was a surprise to come across). While this is not an inexpensive hotel and one might expect a certain level of service, we have been to plenty of high end hotels that don't make their guests feel as welcome and pampered as this one did--so the service here is the best I've seen in a while and included everyone we came in contact with: doormen/women, front desk manager, housekeepers, restaurant workers, gym manager, etc. Some down sides: the hotel is located in a corporate park area so there's not much around (but most of the guests seemed to be there for business purposes anyway), eating meals on site will be costly. -- otherwise an excellent hotel.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burbank, California
1 review
5 of 5 stars Reviewed April 4, 2012

I recently had a business meeting at the Four Seasons Westlake Village and will definately return. The level of service is wonderful, very similar to that of high end European Business hotels.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Park, California
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 21, 2012

Great place for a weekend get away. Wish the buffets were a lot more affordable but other than that, it's a terrific hotel and location.

Room Tip: All the rooms are excellent but hopefully they give you the opportunity to upgrade.
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southbury, Connecticut
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2012

I have stayed at this hotel many times and it never disappoints. This is a first class hotel, every amenity is top rate. The spa is the best I have seen anywhere (and I travel a LOT). The indoor pool is large and comes complete with piped in spa music. The outdoor pool is serene and quiet (adults only). The hot tub is large and seldom crowded. The rooms are luxurious and provide over the top comfort. Turn down service includes a pair of slippers placed at your bedside. As if this weren't enough, the staff in every department goes above and beyond to be accommodating and friendly; they make a point of remembering your name (everyone from the bartended to the valet). Suzanne at "The Bar" is an amazing bartender (great sea breeze). The one slight negative is that the food at this hotel can be expensive however you can find more reasonable prices during happy hour where the bar offers some specials. Overall a fabulous hotel...simply the best.

Room Tip: Paid $30 per night additional for an upgraded room, it was worth it, was larger (had a couch/sitting...
See more room tips
  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, California
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 14, 2012

This is very big and beautiful hotel. I stay here time to time when I have my meetings in Westlake Village.
It's a very good value to stay (about 250 $ per standard room). You will not find a 5 star hotel with this kind of price in LA.
SPA is perfect! Try Lavender Milk & Honey body cocoon - whole-body treatment: whole-grain and organic-oil body buff, nourishing cocoon and full-body massage. 110 min. (325 $). You will not be disappointed!
Meanwhile... If you would like to visit LA, this hotel is about 1 hour away from Beverly Hills. Right now we have road constrictions on the freeway 405...and there are many chances to get stuck in traffic.
I would recommend this hotel to people who like a peaceful getaway, enjoy a good spa and relaxation.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Seasons Hotel Westlake Village? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Hotel Westlake Village

Address: Two Dole Drive, Westlake Village, CA 91362
Phone Number:
Location: United States > California > Westlake Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Westlake Village
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Westlake Village 5*
Official Description (provided by the hotel):
Close to both Los Angeles and Malibu, Four Seasons Hotel Westlake Village offers a convenient destination for both business and leisure with extensive meeting space, diverse dining options, acres of gardens, an extensive Spa and health-inspired programs at California Health & Longevity Institute. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Tingo, Travelocity, Reservation Counter, Odigeo and Venere so you can book your Four Seasons Hotel Westlake Village reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hotel Westlake Village
Four Seasons Westlake Village
Westlake Village Four Seasons

Owners: What's your side of the story?

If you own or manage Four Seasons Hotel Westlake Village, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.