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“Good Until Checkout” 2 of 5 stars
Review of Holiday Inn Express - West Sacramento

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Holiday Inn Express - West Sacramento
2.5 of 5 Hotel   |   2761 Evergreen Ave, West Sacramento, CA 95691   |  
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Ranked #3 of 16 Hotels in West Sacramento
Orange County, CA
1 review
“Good Until Checkout”
2 of 5 stars Reviewed October 4, 2013

I've stayed three times at the hotel, but will no longer do so. The first 2 stays were great, and the third was great until checkout when they would not honor the room rate I had confirmation of. (I showed them the confirmation email I had gotten from them!) This was the first time I had booked 2 rooms and that seems to have instigated the problem. They seemed to be confused because the email confirms the rate for both rooms combined each night instead of each room per night, but billing is per room - two separate statements. I had one minor problem on my second stay which was quickly and cheerfully resolved, so expected the same when I brought this to the attention of the desk clerk. I brought up the problem to the desk clerk before breakfast and she said she would speak to the General Manager later on. But later while I was eating breakfast told me it was my fault - that upon signing in I had accepted the "new" rate. On check-in I had signed a document saying what my arrival rate was - I have many times had the rate change while staying, especially from weekday to weekend (which I did this time and one previous time), but the rate averages to what I was confirmed. So she informed me that this was now my rate - for each night, each room.

I called corporate from the hotel and they immediately saw the problem and called the front desk. Corporate called me back and explained what they think happened, and told me to expect a call from the General Manager. I waited a week for the call, nothing. I called corporate back and they called the hotel again. The next day I got a call from the GM but I felt like I was negotiating. He said he would credit half the amount I was owed and I reminded him I had 2 rooms that were affected, so he doubled the amount, but then I mentioned taxes, and he said I wouldn't get that. I asked if the room tax was a flat rate or a percentage, to which he replied (grudgingly) he would credit back anything over what I should have originally been charged. I was satisfied with that. He only credited back the room rate, not taxes. I will be finding another hotel to stay at in the future, since my kid just started at a local college and I will be back to the area on a regular basis.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express - West Sacramento, responded to this review, October 20, 2013
Dear longhairmom,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with your reservation and billing prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the opportunity to be of service to you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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    13
    6
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13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Surrey, Canada
Top Contributor
58 reviews 58 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 4, 2013

Recently stayed for 3-nights during this return business trip to the Sacramento area. Once again, a clean, QUIET, and friendly stay. Hotel offers great access to I-80, downtown Sacramento, relatively nearby SMF airport and other areas in Northern California. This property offers the friendliest and most helpful staff whom I've encountered in recent years. True warmth and service to guests. Will stay here again during my next trip to the area. A bonus is close proximity/ walking distance to Vince's "old school" Italian restaurant and I Love Terriyaki. Both recommended as well!

Room Tip: Top floor, away from vending machines and elevator always a good choice. Be nice to staff and they...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona, USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 25, 2013

Sophie the manager was excellent! She assisted us with a fax and persisted when the receiving machine had issues. She was helpful, cheerful and gave us good info about dining options. The room was warm when we arrived, on the west side of the hotel, and it took the AC awhile to cool down. The beds and premium bedding were comfortable and met our needs. We appreciated the refrigerator. Was very quiet in the halls and on property. Did not see the neighborhood but was near the highway and gas station as we headed home by car.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Satellite Beach, Florida
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 27, 2013

I ended up here after my less expensive hotel of another brand flooded my bathroom and had nothing else available. I called here at 11pm and the night manager set a room aside for me right away. Now I know why, especially when traveling for work why I will always stay at Holiday Inn when available. Check-in quick, room spotless, comfortable and in very good shape. Wi-fi worked great, breakfast wasn't spectacular, but free and certainly adequate. All hotel staff very friendly. Right off the freeway which was great while traveling. Would not hesitate to stay here again.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vallejo, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 23, 2013

I stayed here on business last weekend. I picked it as it's just off the freeway and close to where I had to be the next day. The front desk was friendly and even knew my home town well. The room was clean and all the amenities worked including the WIFI. I didn't have a chance to try the hot tub but it looked inviting. I didn't notice anything wrong with the neighborhood but didn't wander too far afield. Although there are ample fast food joints I wanted a real sit down dinner. They directed me to an Italian place across the street. Food was great (Rib-eye) and AMPLE! Oddly it is attached to another motel I had seen here called Vince's that was cheaper. I asked the waitstaff about it. They said stay where you are! I thanked them as I would rather pay a LITTLE more to be happy with my accomodations. Breakfast bar looked good but I was in a rush to get out of there. Bottom line is that I will be back in a week or 2.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Loveland, Ohio
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 18, 2013

The hotel is quite nice, clean and quiet and the staff is friendly. The only complaint I have is not the fault of the hotel, but the neighborhood is a bit dilapidated. There is construction equipment abandoned or stored long term on the adjacent lot.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013 via mobile

Enjoyed our one night stay. The motel was very clean and looked almost new. Breakfast Bar was well stocked and employee was present and continually restocking and cleaning. Only problem noticed was the slow elevator. Traveling across country, this was one of our favorite motels.

Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express - West Sacramento

Address: 2761 Evergreen Ave, West Sacramento, CA 95691
Phone Number:
Location: United States > California > West Sacramento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 16 Hotels in West Sacramento
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express - West Sacramento 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
The Holiday Inn Express Hotel West Sacramento, California, is a 100% smoke-free hotel in the Sacramento area, conveniently located just off Business 80 and Harbor Blvd. It is two miles from Downtown Sacramento, Old Sacramento, State Capital, Raley Field, Sacramento River, Port of Sacramento and the Sacramento Convention Center. We provide excellent facilities and a prime location for the business or leisure traveler. All rooms have free high-speed Internet connection. Airport shuttle service is available with a charge. ... more   less 
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Also Known As:
Holiday Inn Express - West Sacramento Hotel West Sacramento
Holiday Inn West Sacramento
West Sacramento Holiday Inn

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