We stayed at this hotel for my daughters 10th birthday.
We took her to La to visit the American Girl store.
Our experience at the hotel was less than expected.
We ordered the american girl package to surpise our
daughter, but when we arrived, it was to in our room.
We asked a number of times throughout the day to
have it sent to our room, and nothing came, finally by
bedtime We called the front desk again, they were not
wanting to bring the items up with every excuse in the book.
No one cared that it was my daughters birthday and we had
come all the way from Canada. Needless to say, it was not
a surprise for my daughter anymore! Finally at bedtime staff
brought 2 beds up for my girls dolls, both missing pieces.
They did not bring up the rest of the items, and the next day
again, we had to ask for the remaining items promised in the
package. The first night there was no linen at all on the pull
out bed, so again we had to call down to the front desk.
The car promised to drive ust o the the American girls store
was rarely available, so we had to pay for a taxi, there and back.
There were never enough towels, despite the fact they knew
four people were staying in the room. After a long day at
Universal Studios, we got back to the hotel, only to find we
could not have dinner there because a wedding was taking
place. Again the car was not available to drive us anywere to
eat, so we paid yet again for a taxi.
The Manager offterd no apologizes for such poor service, only
excuse, after excuse, Staff is sick, I don't have the Key to the storage room, The girls who does the American girl bookings is off. It really was endless and very offensive. Basically every request was to much for the staff at the hotel and customer service was nonexistant. Very dissappointing. By the way we had a Great time at the American Girl Store and found people very
friendly in LA.
- Official Description (provided by the hotel):
- An all-suite hotel in the chic neighborhood of West Hollywood; Le Parc Suite Hotel offers accommodations which attract clients from upscale designers to celebrities. Enjoy the luxuries of home while relaxing on our rooftop oasis, where you'll find a tennis court, a heated swimming pool, lavish cabanas, and a sunning deck - all with a spectacular view of the Hollywood Hills. Our quiet location is coveted by those who appreciate peace and privacy. ... more less
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- Also Known As:
- Le Parc Hotel West Hollywood
- Le Parc West Hollywood