I stayed in four hotels during my stay in the US; two were excellent, one was very good and one was... just okay. The latter was Le Parc Suites which, after the glittering Cosmopolitan in Las Vegas, brought me back down to earth with a thud.
Firstly the check-in procedure was dreadful. To be fair to the staff on duty, they were struggling with a new check-in system that had just been installed, but there was no effort to acknowledge my arrival or to tell me they'd be with me shortly. It took more than five minutes for them to say 'hi' and more than ten minutes for me to be handed the room key.
The room itself (a studio king suite) was cavernous and comfortable; the bed was large and my sleep was uninterrupted. There was a little balcony overlooking the neighbouring properties which provided a little bit of greenery and the odd spotting of a squirrel or two.
The bathroom/shower and adjoining cupboard/wardrobe are in desperate need of a refresh. They look like circa-'80s motel style and are dark and dingy with poor lighting.
My room wasn't serviced after the first night of my stay - and I had to call reception for them to get someone to come and do so.
I ordered breakfast in the room one morning. Two pancakes, a pot of tea, milk and a juice cost close to $50. And parking on the property, while limited, incurs an additional $36 per night fee.
I'm happy to say my service experience improved as my stay went on - and the check-out procedure was excellent, but my Le Parc experience was a far cry from what I'd expected after a friend's glowing recommendation.
- Official Description (provided by the hotel):
- An all-suite hotel in the chic neighborhood of West Hollywood; Le Parc Suite Hotel offers accommodations which attract clients from upscale designers to celebrities. Enjoy the luxuries of home while relaxing on our rooftop oasis, where you'll find a tennis court, a heated swimming pool, lavish cabanas, and a sunning deck - all with a spectacular view of the Hollywood Hills. Our quiet location is coveted by those who appreciate peace and privacy. ... more less
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- Also Known As:
- Le Parc Hotel West Hollywood
- Le Parc West Hollywood