I booked a room for one night as a surprise for my BF's birthday. We live in LA but I knew he'd be happy with a mini staycation, and the London met and in some cases exceeded my expectations. Upon checking in, we got upgraded to a suite on a higher floor. All the rooms are at least suite-size, meaning very spacious with a sitting area in addition to the bed. And the bathroom. Whoa. The nicest hotel bathroom I've seen. It was almost as big as the bedroom! And, this is just a side note, we loved the products (shampoo, conditioner, moisturizer, etc) that were provided. The balcony overlooking San Vicente Blvd had a fantastic view, and the bed itself was super comfortable and luxurious.
We went up to check out the rooftop pool, which also has an amazing view of the city. I will say that when we ordered a snack, it took forever to arrive. How long does it take to make a quesadilla? And we had to ask a couple times. But no big deal.
The main issue I had was with an unexpected charge from the London Bar off the hotel lobby. I had friends come meet us to celebrate my BF's birthday and had brought in an outside cake (which I had inquired about and they said was fine). The staff took care of the cake and asked me if I wanted it cut. I said yes, and they informed me there would be a $3 cutting fee. $3? Fine, whatever, I thought. Of course. And how many pieces should there be? I don't know, maybe 30? So they cut the cake and brought out the slices. Great. But then at the end of the night, I discovered that when they said a $3 cutting fee, they meant PER SLICE. So I was charged $90 just to cut the cake! And I had paid $65 for the cake itself, so it cost me $155 just to have a birthday cake with some friends! Had the staff been clearer about the PER SLICE charge, I would've cut the cake myself, or else just had them cut 4 big pieces or something. It was the one black mark on an otherwise great event.
But overall, I'd highly recommend the London. For what you get and in comparison to some other boutique hotels, it's fairly reasonable price-wise, just don't get your birthday cake cut by the staff!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.