Trust me I've travelled for years and experienced some fantastic accommodation - and this place was just terrific ! Amazing pool area food and location plus fabulous rooms - oversized and thank god a comfortable bed. The Conceirge staff - Kirk , was very helpful especially when my Armani watch was lost and found by the staff and handed in. We'll be back London - thanks again

Extremely disappointing on many levels..
1 the room is not a suite.. its a room maybe a big room but its a room...
a suite is two rooms living room and a bedroom.
(if each room had a goldfish bowl would it be ok to say each room had a personal Zoo i think not)
2 personal terrace is a balcony.. not a terrace a balcony.. maybe a nice balcony but a balcony.
3 after room confusion, i was kindly offered a fruit platter the next day, for my guests im still waiting.
4 furniture in room could do with an upgrade, armchair although pretty was tattered, head board was pretty scratched up (didnt want to think about what was happening in that bed before me, i suggest you change it)
5 bar staff were usual supercilious hollywood nonsense but thats to be expected.
i felt nickeled and dimed as i had a few visitors who were all promptly charged a minimum 12 dollars for Valet..
really disappointed in Amex that they would recommend this place..
Most of all its irritating when as a customer your sold something your not getting..
its not a suite its a room!!

The London is by far the best place to stay in West Hollywood and I personally would say LA as well. I dont stay anywhere else now, food is amazing, rooms are very nice and well appointed, and service is on point but not bothering.

Although the hotel is deep in West Hollywood, its about 20-30 mins to LA and Santa Monice areas. Less without traffic.

My husband and I stayed at the London W. Hollywood for 3 nights and loved the place. The room came with a balcony and was spacious as was the bathroom. The breakfasts were great--perfect for healthy eaters as well as those of us who like to indulge while traveling. The staff was unfailingly positive, friendly and eager to help. The first room they gave us smelled like someone had been smoking in it, and they provided a substitute immediately no questions asked. The valet parking staff did an amazing job even when things were busy. All positive.