After booking through American Express Platinum Fine Hotels & Resorts I could not have been more pleased with my experience! The hotel is everything it is said to be and more! Upon check in I was given a complimentary upgrade. We ate lunch on the roof, dinner and breakfast at Gordon Ramsay's restaurant in the hotel and also high tea at the roof top lounge. The food and service was perfect. The hotel staff excellent. I cannot offer anything but praise for this hotel!