We stayed in a Crown Suite room at the London. Very nice room, with a balcony overlooking downtown in the distance (and some nearby construction, but what can you do?). We had a very nice stay and would stay there again. The only thing to note is that if you use the AmEx Fine Hotels program, the benefits here are pretty weak. We did not get a room upgrade, we could not get the included breakfast delivered to our room, the "amenity" of a Champagne tea (whatever that is) was confined to a couple of hours in the afternoon that didn't work for us. The lame amenities definitely detracted from the value of our stay. Otherwise, nice place.