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“very poor customer service” 1 of 5 stars
Review of Sunset Tower Hotel

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Sunset Tower Hotel
4.0 of 5 Hotel   |   8358 Sunset Boulevard, West Hollywood, CA 90069   |  
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Hotel amenities
Ranked #1 of 17 hotels in West Hollywood
Dublin, Ireland
1 review
5 helpful votes 5 helpful votes
“very poor customer service”
1 of 5 stars Reviewed February 11, 2013

a friendly hotel it is not. The hotel lost our bags that we had placed in storage with them. The hotel staff insisted that the lost luggage had nothing to do with the hotel but that the responsibility lay with the security company that had a contract with the hotel. We had to go to LAX Police
Dept. to retrieve our bags and had to suffer indimidation and rudeness rom the police dept. At no stage did the hotel assume responsibility. I will never stay at this hotel again. we did get compensation but nothing compared to the losses we incurred.

Room Tip: just dont saty there.
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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586 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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CT
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 46 cities Reviews in 46 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 8, 2013

Forget for a minute that the Sunset Tower caters to Hollywood hipsters and celebrities, which is particularly self-evident in the pool, bar and restaurant areas. No matter who you are, you can't help but appreciate the attention that guests receive from the moment you pull into the courtyard, and the layouts and amenities in the rooms. I had a junior suite (complimentary upgrade) - which had a fantastic sitting area, and semi-rounded window with a create view of Sunset Blvd. It has all the luxuries you suspect, including plush robes and the like. But the real appeal is the ambiance. Even though said hipsters and celebrities are easy to spot, the hotel has an understated vibe that feels truly special, yet never pretentious or pompous. The result is, no matter who you are, you feel like you truly belong. That, I'm thinking, is no easy feat!

Room Tip: If you can swing it, ask for the junior suite.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2013

the sunset tower hotel is amazing!! it has great energy and the people who work there were beyond fabulous. It is in a great location, it's beautiful and in my opinion this is the BEST place in LA to stay.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

First time staying at the Sunset Tower hotel this last trip to LA. Loved it... I had a big meeting with my Playboy editors early evening in the bar, rubbed elbows with Lionel Richie and Martin Short... Could not have asked for more.

ME

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 19, 2013

This is one of my world favorite hotels .
Exceptional staff at the front reception , restaurants , & lovely women & men in housekeeping ! The rooms are a great size , often I'm upgraded when available .
Tower Restaurant is probably one of the best in LA & not everyone needs to know that ! The Sunset Tower is a very classy
joint & it's not star struck ! Low key , peaceful & relaxing , that's what it's all about . I always feel home !

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013

I stayed here in June of 2012, and have felt guilty for not reviewing my stay before now. What a wonderful place this is. My room was a corner suite on the 12th floor which was fabulous with a spacious terrace and wonderful views, leaving no doubts about which city I was in! Tinseltown charm in spades. The quality of the room was first rate, as was the courteous staff. Dinner at the Tower Bar was an event in itself with old-school steak and a Cabernet to die for, and oh yes, the kookiest/coolest waiter ever. One more thing: I am a smoker, and was absolutely bowled over by the fact that you can light up at the pool and the adjacent tables, may it never change!
Would I stay here again? You bet.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaver Creek, CO
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2013

The Sunset Tower is known as the hotel of the stars and we were treated like stars and vip's every step of the way. The service, personal attention and ambience were amazing. I had expected it to be snooty to just "regular" people, but that was not the case at all. We were made to feel at home and very important. The staff all remembered who we were from day one and always welcomed us. Tim, the GM, was amazing and so very helpful. The Valet's were outstanding, fun and efficient. Angel, our daily server at the beautiful Terrace breakfast was such a delight that we looked forward to greeting him each day. We stayed 10 days and felt like we were home. We will always return to this beautiful hotel. Oh, and you do see stars there frequently.

Room Tip: Go for the Junior or One Bedroom Suites with the view of downtown LA
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Tower Hotel

Address: 8358 Sunset Boulevard, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in West Hollywood
#1 Romantic Hotel in West Hollywood
#1 Business Hotel in West Hollywood
#1 Luxury Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sunset Tower Hotel 4*
Official Description (provided by the hotel):
Located on the famed Sunset Strip in the City of West Hollywood, The Sunset Tower is next door to Beverly Hills and minutes from all the major studios and attractions. With 74 elegant suites and rooms - most with views of Beverly Hills, the Hollywood Hills and downtown Los Angeles - as well as a top-notch modern bistro, the Tower Bar, a poolside grill, The Terrace and a full service spa and beauty salon. ... more   less 
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Also Known As:
Sunset Hotel West Hollywood

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