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Sunset Tower Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 77 Reviews
5.0 of 5 stars
39
4.0 of 5 stars
13
3.0 of 5 stars
5
2.0 of 5 stars
5
1.0 of 5 stars
15
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#11 of 17 hotels in West Hollywood
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 74
  • Address: 8358 Sunset Boulevard West Hollywood, CA 90069
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Located on the famed Sunset Strip in the City of West Hollywood, The Sunset Tower is next door to Beverly Hills and minutes from all the major... This description is based on information provided by the hotel.
Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $344 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sunset Tower Hotel

( 9-13 of 77 )
“LA History with the Best Staff Ever”

Sunset Tower Hotel

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5 of 5 stars
Los Angeles
Feb 15, 2008

I recently hosted my husband's surprise 40th birthday at the hotel and it was fantastic. The staff was unbelievably helpful. We had a fantastic room with an unsurpassed view of the city, the restaurant is amazing and I just can't say enough fantastic things about the staff. They really went above and beyond to make his birthday special. One of my friend said it best "they seemed to really care." Having hosted events for large groups in the past I can tell you that hotel staffs are notorious for spoiling surprises. Not only did they not spoil the surprise but the entire staff of the hotel seemed to know what was going on and they made sure that everything went off without a hitch. I would highly recommend them for honeymoons, weddings, special events or a fantastic vacation.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mexicowishes's Summary
Date of Stay: February 2008
Traveled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: February 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Pet owners, Tourists
I do not recommend this hotel for:
People with disabilities, Families with young children
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Amazing Hotel & Service”

Sunset Tower Hotel

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5 of 5 stars
Ireland
Oct 20, 2007

Booked a 1 bed apartment for the stay and when we arrived we were upgraded to a townhouse suite. It was pure luxury, over two floors, seperate entrance from the rest of the rooms and amazing views of LA. I casually asked for a recommendation on where to go out and the receptionist promptly got us onto the guest list of a top club in Hollywood. The only food we had was breakfast and the pancakes were out of this world. Cannot rate this place enough, we were treated like royalty and the hotel was outstanding.

  • This TripAdvisor Member:
    • Liked — Outstanding Service from the Staff
    • Disliked — Nothing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gill76's Summary
Date of Stay: September 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: October 20, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
People with disabilities, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Sophicated, Subtle yet Sexy Sunset Towers”

Sunset Tower Hotel

Sep 18, 2007

I had a fantastic stay at The Sunset Towers Hotel in West Hollywood a few months ago, and was outraged to just read a very negative review of the place. I know everyone is entitled to their opinion, but can only think this person must have some personal axe to grind.
I have been a regular visitor to Los Angeles for the last twenty years for both business and pleasure, and have seen the tasteful and very sophisticated refurbishment of this property over the last four years having always stayed out of loyalty at the nearby Chateau Marmont.
When the latter became too much of a media circus with beligerant service and irritatingly impossible parking, I decided to try The Sunset Towers.
Far from having a drab lobby, I found the place was quietly dignified with a luxurious look that embodied its original era. I loved lunching in the Terrace Bar and sipping cocktails later as I overlooked the sensational view of the brights lights, big city.
I thought the menu's were creative and very hard to choose from, whether it was the light appetisers or delicious desserts. Watching my waistline as always, I liked the fact there was always a nod to the healthy eater with options like the yummy Organic Greens appetiser with asparagus, goats cheese and walnuts, or the lovely Lobster Cobb, or something spectacular to splurge on like the juicy steak and frites.
The room I had was one of the least expensive, but impeccably clean and tidy with bathroom surfaces I could have eaten my truffle omlette off, should I have felt the need.
Room service was prompt and delicious, staff could not have done enough to help but never lingered embarrassingly whilst I rummaged for a dollar or two.
I had some friends with children meet me there (and that can often be the litmus test of a swanky uptown hotel) but they were welcomed and served with grace, despite their noisy excitement in the pool area.
Then there is the Spa.. well what can I say.. it has everything anyone could want in the form of peaceful relaxation and treatments, the perfect foil to a hard days work.
I think this hotel is totally unique, it has cool, buzzy bars and is located right in the centre of Sunset Strip where everything goes on,yet offers an oasis of calm if thats what you want.
I am not the easiest person to please with exactlng standards and picky preferences, but if the Sunset Towers can please me, I can honestly recommend it to anyone- as I frequently do!

  • This TripAdvisor Member:
    • Liked — luxurious living , right in epicentre of los angeles
    • Disliked — rumble of traffic noise and honking, but thats the price you pay for the great location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoddessIsis's Summary
Date of Stay: March 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: September 18, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities, Families with young children
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not impressed”

Sunset Tower Hotel

Sep 16, 2007

We stayed here over the past weekend. I thought the hotel looked half finished, dark and dirty. Our room was barely clean when we checked in. There was a used toothbrush on the floor and the headboard had some strange goop on it. Our room was never cleaned on Saturday until we called three times to complain. The lighting in the rooms was horrendous. After all of the great reviews and the recent article in Departures Magazine, I was excited to stay here. What a dissapointment.

Breakfast on the patio was fantastic and tasty. The only bright spot in our stay at the hotel.

The hotel needs an overhall, or at least brighten it up with some fresh flowers in the lobby. Just not a great stay.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveler0410's Summary
Date of Stay: September 2007
Traveled with: Friends
Visit was for: Quality time with family
Age group: 35-49
Member since: September 16, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Patrick O'Shea, General Manager
(Management representative)
Sep 23, 2007
On behalf of the management and staff of the Sunset Tower Hotel, I must admit to being extremely surprised and disappointed to read your "Not impressed" review of September 16th. Please accept our sincere apologies.

Your experience is directly at odds with the overwhelming majority of our guests as evidenced by the other reviews on this site. At the Sunset Tower Hotel we pride ourselves on our ability to provide a unique and memorable hospitality experience to all of our guests and anything less is unacceptable.

As General Manager of the Sunset Tower Hotel, I invite you to return to the hotel for another stay as our guests for a night and assure you that you will have an entirely different experience.
Please feel free to contact me directly at the hotel or through Trip Advisor to arrange this.

Sincerely,
Patrick O'Shea
General Manager
Sunset Tower Hotel
poshea@sunsettowerhotel.com
Tel: 323.654.7100
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Stay”

Sunset Tower Hotel

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5 of 5 stars
London
Sep 12, 2007
1/1 found this review helpful

My wife and I stayed at the Sunset Tower over a long weekend in August. We booked with the hotel directly and took advantage of a 'four nights for the price of three' package in a one bedroom suite. The package included breakfast and complimentary health club / spa services. The staff were great, the room was large and nicely furnished, and the hotel bar and restaurants are very buzzy. Also, the W. Hollywood location is great and we had a fantastic view from our room.
Before booking - check the hotel's website for promotional rates. We paid an average rate of about $300/night. For a hotel of this quality and location - that's a real bargain.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jkojkl's Summary
Date of Stay: August 2007
Member since: March 08, 2005
Was this review helpful? Yes No
Check Rates
Average price*: $344 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Sunset Tower Hotel

( 9-13 of 77 )
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Sunset Tower Hotel Address

8358 Sunset Boulevard, West Hollywood, CA 90069