This is an update of a much earlier review. The SM has maintained it's position as my favorite hotel in the entire US! Circumstances kept us away for a couple of years, but what a joy to be back. I've been a guest for probably close to 20 years, and the amazing thing is the %age of employees.....desk, valet, bellmen, concierges, bellmen, waiters.....who have been there that long or almost! It's such a warm feeling to be greeted by name, and many of them are almost like old friends. The newish villas are really the places to stay here. Super comfy beds, lavish bathrooms (with more towels than you'll ever use), welcoming living rooms.....but no glitz, no hype.....just a subdued, neo-modern look in Spanish-esque buildinigs scattered around lush gardens. The only thing on my wish list is for a bit brighter lighting.
The dining pavilion is another treat. We generally have dinner elsewhere, but breakfasts are varied and delicious, even the simple granola with typically wonderful California berries and choice of yogurt. Lunch, at the outdoor restaurant or poolside runs the gamut from salads to
sandwiches, burgers, and the like. We prefer the almost hidden outdoor bar to the more
raucouse one off the lobby, but are obviously in the minority there!
Avoid the Sunset Marquis if you're looking for the stereotypical Hollywood vibe. Although always frequented by musicians, directors, actors, fashionistas, it's low key, discreet, very hip, and by your second visit, very much a home away from home.
Love it! Can't wait to get back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 8, 2011
Thank you, Trigger18, for the wonderful review of the hotel, restaurant and staff. It's comment like these that reaffirm our commitment to providing world-class service and experience to our many valued guests, both new and long-term ones over the years.
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We always strive to provide an environment where people feel at home and when they leave us, they can't wait to return. Indeed, we cannot wait for them to return too.
Again, thank you for taking the time to share your personal experiences with the hotel. It's guests like who, who have been returning time and time again over almost 50 years that makes our efforts worthwile. And for anyone reading this review and response, for the record, Trigger18 is NOT a paid spokesperson for our hotel!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.