My drivers license was stolen a few days before during the trip, & anticipating need for something to get on plane later that week I had my office on East coast email passport copy they had from 4 yrs ago so I would least have that much. 4 other hotels that week saw it was obvious I was person who reserved rooms with them, no problem. But at Ramada, desk clerk would not check me in w/o pic ID, even though obvious it was my reservation.
I showed passport copy with photo clearly on it and all my other non-photo ID. Passport had expired 2 yrs before so she would "not accept it"! I replied she was not border control, I was just checking in for my PREPAID room (had same credit card as used to book it), not trying to get in the country; 15 mins later Mgr showed up, challenged my identity, made no sense at all - I mean, how many people would show up at THAT one hotel, that one night, with all my other ID and a passport copy (expired or not) with MY picture? He still refused; I said "look at the picture - that me or not?" He mumbled, "It LOOKS like you..." But still refused to give key! Staff is textbook case of how NOT to treat customers. Made me stand there for 40 minutes.
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- Also Known As:
- Ramada Plaza Hotel-West Hollywood Hotel West Hollywood
- Ramada Plaza Suites West Hollywood
- Ramada West Hollywood
- West Hollywood Ramada