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“Bad STAY” 1 of 5 stars
Review of Ramada Plaza West Hollywood Hotel and Suites

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Ramada Plaza West Hollywood Hotel and Suites
3.0 of 5 Hotel   |   8585 Santa Monica Boulevard, West Hollywood, CA 90069   |  
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Ranked #15 of 17 hotels in West Hollywood
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1,338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Townsville
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2013

We stayed at this property on our last night in the USA upon the recommendation of our travel agent. To put it mildly we were very disappointed. The property was very tired looking. At one time it seems there was a bar in the lobby but this appears to have been closed down. There wasn't even a compendium in the room outlining the services provided by the hotel. Although located on Santa Monica Boulevard, the only resturants located within a reasonable walking distance for a family with young children were a Starbucks and an establisment named Kitchen 24. Given the lack of onsite food service the hotel promoted Kitchen 24 during the check in process. Our first dining experience at Kitchen 24 was relatively positive, though service was slow. Our second visit to the establishment was the worst customer service we have ever experienced. After being publicly berated by one of the waiters we left without ordering. Our experience at the property's pool was also disappointing as both our children and ourselves were subjected to death stares by other guests who sat by the edge of the pool armed with an array of electronics when an occasional splash of water made contact with them. The final straw was the discovery of the non-working hairdryer just 45 minutes prior to heading to the airport for our return journey. The only redeeming aspect of this property was the concierge, Jose, who was one of the most helpful hotel employees we encountered during our 4 week visit to the USA. This is not a hotel we plan to return to.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza West Hollywood Hotel and Suites, responded to this review, October 15, 2013
The hotel was completely renovated in 2009 and continues to undergo regular capital improvements and upgrades. Currently, the hotel is upgrading its WiFI service, and also making preparations to upgrade our elevators. We’re also reviewing options to upgrade and improve our guestroom bathrooms.

The lobby bar is used for special events and engagements. It is also used for private parties and events.

Kitchen 24, our on-site restaurant, offers a wonderful selection of food, appetizers and drinks. The menu items prices are reasonably priced and they’re open 24 hours a day serving breakfast, lunch and dinner. They also feature a wonderful outdoor patio area an offer a full bar with an extended happy hour, 7 days a week. Kitchen 24 also provides room service to the hotel 24 hours a day, 7 days a week. IHOP, Tender Greens, Koo Koo Roo’s, Fresh Brothers, Chop Stop, Weho Bistro, Burgerim and others are located 2 blocks or less from the hotel.

I'm very sorry to hear about your poor experience at Kitchen 24. Usually Kitchen 24 does an excellent job providing outstanding customer service and quality food and beverage.
I will be contacting the manager at the restaurant to follow-up with you directly to learn more about your complaint.

Our pool area does get extremely busy, and guests often travel with IPADS, IPHONES, and other electronic devices. We provide complimentary WiFi access in the pool area and customers do enjoy bringing their devices in the pool area when relaxing to watch movies, listen to music, browse the web or send emails.

Jose does an excellent job assisting our guests. I’m sorry you had a problem with your hairdryer. We do maintain an inventory of hairdryers in case a guest encounters a problem. In this case, our staff can replace the broken hairdryer immediately.
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Bribie Island, Australia
1 review
4 of 5 stars Reviewed October 14, 2013

Arrived by Shuttle,we were dropped on the kerb due to height limits. Porter ignored us. Front staff were good. Quoted me $150 for extra night & for other daughter to stay Thurs. Both quotes were not honored.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadaweho, Manager at Ramada Plaza West Hollywood Hotel and Suites, responded to this review, October 15, 2013
Thank you for your review.

Shuttle service usually drops off customers in front of the hotel due to the height restriction of the property entrance. I’m not sure why your quoted rate was not honored. It would depend whether or not you made an actual reservation or received a rate quote at a given moment in time. As hotel availability decreases, room rates usually increase.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Plaza West Hollywood Hotel and Suites

Address: 8585 Santa Monica Boulevard, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in West Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza West Hollywood Hotel and Suites 3*
Reservation Options:
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Also Known As:
Ramada Plaza Hotel-West Hollywood Hotel West Hollywood
Ramada Plaza Suites West Hollywood
Ramada West Hollywood
West Hollywood Ramada

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