We stayed at this property on our last night in the USA upon the recommendation of our travel agent. To put it mildly we were very disappointed. The property was very tired looking. At one time it seems there was a bar in the lobby but this appears to have been closed down. There wasn't even a compendium in the room outlining the services provided by the hotel. Although located on Santa Monica Boulevard, the only resturants located within a reasonable walking distance for a family with young children were a Starbucks and an establisment named Kitchen 24. Given the lack of onsite food service the hotel promoted Kitchen 24 during the check in process. Our first dining experience at Kitchen 24 was relatively positive, though service was slow. Our second visit to the establishment was the worst customer service we have ever experienced. After being publicly berated by one of the waiters we left without ordering. Our experience at the property's pool was also disappointing as both our children and ourselves were subjected to death stares by other guests who sat by the edge of the pool armed with an array of electronics when an occasional splash of water made contact with them. The final straw was the discovery of the non-working hairdryer just 45 minutes prior to heading to the airport for our return journey. The only redeeming aspect of this property was the concierge, Jose, who was one of the most helpful hotel employees we encountered during our 4 week visit to the USA. This is not a hotel we plan to return to.
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- Also Known As:
- Ramada Plaza Hotel-West Hollywood Hotel West Hollywood
- Ramada Plaza Suites West Hollywood
- Ramada West Hollywood
- West Hollywood Ramada