Stayed here for a few nights a couple of days ago all the way from Australia. Used their car service for a ride into hollywood blvd, gave the driver a good tip and then realised within two minutes of leaving the car I had left my iPhone 5 in there. Rang the hotel three different times during the day (they hung up on me when I would explain my situation) when I returned to the hotel they acted as if they had no knowledge of the situation at all, the concierge rang the driver to which I was told he wasn't 'at home' so he couldn't bring my phone back until tomorrow. Obviously angered by this point (as I has gotten in touch with them about this straight away) I kept my cool and explained we were checking out at 630am that morning, they then told me the driver would bring it back by this time. Went downstairs in the morning to meet the driver and he was extremely rude saying "I never come to work this early", "you very lucky", "I never come to work this time". I thanked him for returning the phone to me and was very apogetic. We got a ride with him to a hotel 10 minutes away from ramada plaza to meet our tour group deadline straight after (he didn't want to take us and I was more than happy to book a taxi but the front desk helped my situation) he went on and on in the taxi about me inconveniencing him but I had contacted the hotel straight away I was just hung up on. We had to meet a tour group at 7am and he knew this, he drove in the slowest lane and stopped at every orange light and we missed our tour even though we left in plenty of time. He charged me $50 when we arrived. Extremely furious. It would have been no more than $20 in a cab. Also, whenever my family members tried to contact me via front desk half of the time they were told they were being connect through, but then were hung up on. Would never ever ever recommend staying here. Appaling experience, makes me disgusted in customer service as a whole in America, left me with an extremely bad taste in my mouth.
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- Also Known As:
- Ramada Plaza Hotel-West Hollywood Hotel West Hollywood
- Ramada Plaza Suites West Hollywood
- Ramada West Hollywood
- West Hollywood Ramada