We arrived here as our first stop in LA, very tired after a nightmare getting out of LAX. We had 2 rooms booked and were told 1 was on the 7th floor and 1 on the 9th. Due to the lateness of arrival we wanted to be next door to the kids therefore chose 2 rooms on the 3rd floor with views over the car park. It was not a problem as the view from the pool made up for it tenfold.
We could not fault this hotel. Rooms were spacious, well stocked, free soft drinks amazing, complimentary tea/coffee in the lobby and free wine in the evening made a massive difference to our experience.
The staff could not do enough for us, from the guy at the pool bar to the breakfast team and the hosts. Printed maps, things off the menu for the kids, breakfast could not be faulted, we stayed 5 nights and breakfasted off the a la carte menu each day which was good value and not one bad choice. Some great eateries within walking distance fir dinner.
We moved on to another hotel near Santa Monica after this and really missed the Andaz.
The only downside the pool on the Saturday pm was too busy, but only this day due to a DJ in residence.
I would recommend this hotel to anyone.