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“Excellent place to stay in LA!!” 5 of 5 stars
Review of Andaz West Hollywood

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Andaz West Hollywood
4.0 of 5 Hotel   |   8401 Sunset Boulevard, West Hollywood, CA 90069   |  
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Ranked #3 of 17 hotels in West Hollywood
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Sydney
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Excellent place to stay in LA!!”
5 of 5 stars Reviewed October 18, 2013

The Andaz is a perfect place to stay while visiting LA. We enjoyed the amazing views from our room and the stylish roof top pool. I must thank Uresha for the most amazing customer service prior to us arriving and during our stay. She booked our car service from the airport, tours of LA and when we arrived we were greeted with a bottle of champagne and milk & cookies for the girls in our room. A perfect start to a great holiday!!

Room Tip: A room with a city view is the way to go.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 21, 2013
Thank you so much for your complimentary words regarding your recent experience at Andaz West Hollywood. It is so nice to hear that you truly enjoyed your stay with us. I will be sure to pass your very kind words to Uresha and our wonderful team. We are looking forward to welcoming you back!
Lin
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1,466 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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English first
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

This hotel is awesome!! Staff are really nice. Room is clean, comfortable and large. I guess it really worth the price. I had 2 night stay in the hotel, the view is perfect. I was able to see los angeles downtown as a whole. Also, you can find many good restaurant in beverly hill areas nearby.

Room Tip: 12th floor
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 18, 2013
I am so delighted that you chose to stay at Andaz West Hollywood and that you truly enjoyed your visit. We cannot wait to welcome you back upon your next visit to Los Angeles!!
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kihei, Hawaii, USA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 15, 2013

Stayed here with my two teenagers in October 2013. Loved it! Fantastic location for visiting Hollywood and Universal Studios areas. We had a room on a high floor with a extended sitting area. This was great as it had room divider curtain, comfortable lounge chairs and a separate tv. Two queen beds, nice bathroom, but not enough counterspace, and no tub. Towels were super soft and plentiful. Free coffee and tea in the lobby was nice touch. However I would like to not have to get dressed to go get coffee, so only thing I would like in the room is a small coffee pot. The free snacks in the room were chips, granola bar and trail mix. Free sodas and water in the fridge too, very appreciated. The staff was always friendly. Had room service two nights, excellent food. Would definitely stay here again.

Room Tip: High floor facing downtown
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 18, 2013
Thank you for sharing your experience of your recent stay at Andaz West Hollywood. I am happy to hear that you all enjoyed your stay overall. I look forward to the opportunity of welcoming you back soon.
Lin
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unbaised4u2
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2013

Valet parking - staff wonderful, friendly and didn't take long to get car. Check in - friendly, helpful.
Room - very nice.....until the elevators started up. By this time we were unpacked, tired and it was for one night....but..should have moved. They put us right next to the elevator shafts. Right behind the headboards. Needless to say I could not sleep a wink. Ordered room service. Food was cold and not worth the money. Would not order from there again.

Room Tip: Specifiy...NOT next to the elevator shafts if you want to get some sleep.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 18, 2013
Thank you for providing us with feedback about your recent stay at Andaz West Hollywood. We truly appreciate your kind words regarding our staff and your overall experience. I am, however, concerned by the issues that caused your stay to be less than perfect. I would love to have the opportunity to speak with you directly. Please email my assistant at Lauren.Farah@andaz.com, at your earliest convenience, so that I may discuss your experience in further detail. I look forward to the opportunity to speak with you soon.
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 14, 2013

Allow me to preface by saying we were there for only one night and we were cashing in a free night for Hyatt points. Nonetheless, we had a great 2 day "staycation", since we live in the greater Los Angeles area.
While typically not a fan of minimalist styling i found the property did a good job of balancing modern with comfort.
The staff is exceptional; friendly, attentive and very accommodating at every turn and in every dept.
Our upgraded room had a view of the strip, a neat small separate curtained off sitting area with a second T.V. The bedding is exceptional.
The room also had complimentary snacks, non-alcoholic beverages, a robe and a good safe.
The bathroom was the weakest link; small, no shelf space but a great shower.
The roof top pool deck was modest in size but with great views, complimentary shade plus food and beverage service. The pool water was way too cold, and perhaps a jacuzzi would be a good addition.
Breakfast buffet was good, and nice touches included complimentary coffee in the AM and wine in the evening.
Location is excellent on the Sunset strip and walking distance to great venues and restaurants. Parking is $33.00 per/night with no self option.
Recommended property and would stay again.

Room Tip: Request South view of the city. Also higher floor is better as neon signs of Sunset glare into room...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 18, 2013
I am so pleased that you chose to stay at Andaz West Hollywood. I am delighted to know that you were able to enjoy your accommodation and the hotel’s amenities. We look forward to welcoming you both back to the hotel upon your next “staycation” in West Hollywood!
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 13, 2013

Finding the hotel is a bit of a trick unless you know exactly where it is. There is not much signage, but I suppose that's part of the mystique. Even with the address I passed it three time before spotting the nearly obscure entrance

We were part of a fairly large group. Upon checking out some people found substantial additions to their bill. It seem "gratuities" were added unannounced and in reality just an extra expense (on top of an already high bill). Also, parking is outrageous and over twice the cost of what is available ten feet from the property.

Nicely appointed, this hotel is designed for people who don't care about money. The restaurant was pretty good, but like everything else about the hotel, overpriced.

Room Tip: Know the exact location before you arrive! (just west of King Street on Sunset)
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 15, 2013
Thank you for providing us with feedback following your recent stay here at Andaz West Hollywood. Please accept my sincere apologies for your less than perfect experience. At Andaz we strive to exceed our guests’ expectations and I am very sorry that in so many details we have not met yours. Although parking is expensive in the area, we ensure that our rates are equal, or lower, to properties of the same category. Please know that the matters you raised have been addressed and we are taking the necessary steps to ensure that they do not reoccur in the future. I hope to be able to welcome you back and provide you a fabulous Andaz experience.
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 11, 2013

I don't know where to begin about this brilliant hotel. From the moment we arrived to moment we left it was like staying with friends. The hotel is spotless your not greeted by faceless people but friendly helpful people who want you to enjoy yourself. The staff are the best I have ever dealt with in a hotel. We were even on a bus in LA finding our way around when a lady came up and helped us we got talking to her and her name was Rea and after a while it transpired she worked in the purchasing department at the Andaz we were not surprised.

There has to be something wrong with this hotel but we couldn't find it, we were just delighted and left feeling that we were almost privileged to have been allowed to stay. The make a big thing about music at this hotel well I think Tina Turners 'Simply The Best, says it all.

Thank you for letting us stay.

Room Tip: Just go and enjoy
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lin S, General Manager at Andaz West Hollywood, responded to this review, October 14, 2013
I am so delighted that you chose to stay at Andaz West Hollywood and that you enjoyed the service during your visit! Rest assured that I will share your kind words with the team, specifically Rhea. We cannot wait to welcome you back upon your next visit to Los Angeles!!
Lin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Andaz West Hollywood

Address: 8401 Sunset Boulevard, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Hollywood
#3 Luxury Hotel in West Hollywood
#3 Romantic Hotel in West Hollywood
#4 Family Hotel in West Hollywood
#6 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Andaz West Hollywood 4*
Official Description (provided by the hotel):
On Sunset Strip, directly across from House of Blues. Central to Santa Monica Blvd, Pacific Design Center, Hollywood Blvd., Rodeo Drive, the Walk of Fame, Grauman's/Mann's Chinese Theater, and the Kodak Theater - Home to the Oscars. Minutes from the Getty Center, Universal, Paramount and MGM Studios. 12 miles to Los Angeles International Airport and Burbank Airport. 257 guest rooms including 16 Junior Suites. Rooftop outdoor heated pool. Walking distance to restaurants and shopping. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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