Arrived at the Andaz after a long drive and we were welcomed by Walther - "sit down have a drink..." we were checked in on the sofa via an iPad. Walther made every effort to find out what we wanted from our stay in Hollywood and gave us a full run down of the 'home from home' style of the hotel, free drinks (coffee, juices, water, wine etc) he even asked us what sort of room we would like. We asked for a view of the houses on the Hollywood Hills and the room we got was perfect.
Walther sent us a bottle of wine, and a cheese slate with crackers and grapes as we were celebrating our wedding in Vegas, together with a card congratulating us!! This was a lovely touch and much enjoyed. Subsequently we were able to ask Walther anything and nothing was too much trouble - he even located a 'Pub' where we could watch a football game.
We used the rooftop pool and bar several times as the weather was fabulous. No charge for the beds and Cabanas, which was a rare treat after the other hotels we had stayed in. Matt the barman was great company and very good at his job.
We cannot recommend this Hotel and the staff highly enough - it was a wonderful stay and we would definitely go back.