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Andaz West Hollywood: Traveler Reviews

4.0 of 5
8401 Sunset Boulevard, West Hollywood, CA 90069
Hotel amenities
Andaz West Hollywood
Ranked #5 of 17 hotels in West Hollywood
GreenLeadersSilver level
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1,040 reviews from our community

Traveler rating
    605
    274
    96
    37
    28
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Families
178
 
Couples
406
 
Solo
82
 
Business
146
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Naples, Florida
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Top notch service, Top notch hotel, Great Location!”
5 of 5 stars Reviewed December 5, 2012

My husband and I stayed here on a Friday night. The hotel has great contemporary style, the amenities are great! All the non-alcoholic drinks and snacks are complimentary. We loved the touch of complimentary coconut water at the fitness center. The room had a fabulous view of the entire city! Not only was the hotel fabulously located and fabulously styled, but the service was wonderful! I had accidentally left a pair of shoes behind and they were able to find it for me and ship it back to me (at my expense). I would definitely recommend staying here if you're staying in the Los Angeles area. It is centrally located in West Hollywood right on Sunset Blvd very close to great restaurants, bars and great shopping!

Room Tip: Request an upper floor room.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Stephy1110 about Andaz West Hollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review
December 6, 2012
Thank you so much for taking the time to share your kind review following your recent stay here at Andaz West Hollywood. I am so pleased to hear that you thoroughly enjoyed all aspects of your stay. We strive to exceed guests’ expectations and I am so delighted to hear that you enjoyed our distinctive amenities, central location and the wonderful service provided to you by our team. On behalf of all of us here at the hotel, we look forward to welcoming you and your husband back upon your next visit to LA!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Great rooms”
4 of 5 stars Reviewed December 2, 2012

Central, fantastically comfortable rooms. This is a great hotel if you are staying in LA for business and want somewhere that is central and comfy so you can get over your jet lag.

My only grumble is it's $7 a latte...which is ridiculous. Defo don't eat here either, expensive and pretty sub standard.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Shazerstan about Andaz West Hollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review
December 6, 2012
Thank you so much for your feedback following your recent stay here at Andaz West Hollywood. I am so pleased to hear that you enjoyed your accommodation as well as our central location. All of your comments are valued and we hope that we will have the pleasure of welcoming you back upon your next visit to Los Angeles.
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Very disappointed...”
2 of 5 stars Reviewed December 2, 2012 via mobile

I am extremely disappointed with this hotel. I have returned home from my stay with a £550 charge on my credit card that the Andaz have billed despite having settled all charges prior to our stay through Virgin holidays. When I called to speak to someone at the hotel they were extremely unhelpful and said that there were no additional charges on the account and provided me with an email address to query this with. I proceeded to email the hotel and was told that this was a temporary charge that would be removed, however 2 weeks on and several emails later, the money remains on my account and I have had no response to any of my emails. I have since had to raise a dispute file with my credit card company in an attempt to get this resolved. Extremely unhelpful and unprofessional hotel so I will not be returning for this reason.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask 244827 about Andaz West Hollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review
December 6, 2012
Thank you for taking the time to share your feedback following your recent stay here at Andaz West Hollywood. I am terribly sorry to hear that you were inconvenienced during your attempt to follow up with the hotel in regards to the authorization hold that was applied to your credit card during your stay. At Andaz we are committed to serving every guest beyond expectations and to know that we did not satisfy you is a big disappointment. Hopefully one day we can welcome you back to create an experience more consistent with Andaz hospitality.
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Why stay anywhere else!”
5 of 5 stars Reviewed December 1, 2012

We went to the Andaz West Hollywood because of the good reviews and good price. My cousin stayed there last year and mentioned good things about the hotel. It certainly didn't disappoint. You couldn't have asked for a better hotel. Great place, great staff and the perfect size. Our main contact on the front desk Adam was great and very useful with questions we had. I would come back in a heart beat if I could. I'm back in LA this summer so hopefully that's soon. Highly recommend this hotel to anyone. And hopefully Adam passed the information about the Guayaki drinks to management, it would make a great compliment to your hotel stock.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peter S about Andaz West Hollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review
December 3, 2012
I am so pleased that you chose to stay at Andaz West Hollywood and am delighted to know how much you enjoyed your visit. Thank you for all of your wonderful comments. I will be sure to let Adam know how helpful he was to you. We look forward to seeing you again this summer!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
“Can't wait to stay here again”
5 of 5 stars Reviewed November 30, 2012

I have stayed at the Andaz 2x in the past 3years and for some reason keep forgetting to write my review. I go to Hollywood once a year for business and try staying right in Sunset blvd or someplace where I can walk to everything fun or exciting. Andaz is deff in a great location (right down the street from my favorite bar the Saddle Ranch).
The pool on the roof is small but very nice...clean, great views of the city, music, etc.
Rooms are nice, not huge but comfortable.

Love the check in process... no formal front desk like most hotels. Good looking women walking around with tablets and offering you a drink as soon as you arrive.

My last trip to Cali was last minute *(literally booked it the night before I went) and I couldn't get a room here....but next time with a little more time I will stay here 100%.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask mrdigi about Andaz West Hollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipdailey, General Manager at Andaz West Hollywood, responded to this review
December 3, 2012
Thank you so much for your enthusiastic review of Andaz West Hollywood. It is so nice to receive positive feedback on our central location, spacious accommodations and, in particular, the helpful customer service you received during our unique check in process. I am so glad that your stays have continued to be enjoyable and am looking forward to welcoming you back soon!
Philip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz West Hollywood

Also Known As:
Andaz West Hollywood Hotel
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt
Address: 8401 Sunset Boulevard, West Hollywood, CA 90069
Region: United States > California > West Hollywood
Amenities:
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in West Hollywood
#4 Luxury Hotels in West Hollywood
#5 Family Hotels in West Hollywood
#7 Business Hotels in West Hollywood
#10 Romantic Hotels in West Hollywood
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
On Sunset Strip, directly across from House of Blues. Central to Santa Monica Blvd, Pacific Design Center, Hollywood Blvd., Rodeo Drive, the Walk of Fame, Grauman's/Mann's Chinese Theater, and the Kodak Theater - Home to the Oscars. Minutes from the Getty Center, Universal, Paramount and MGM Studios. 12 miles to Los Angeles International Airport and Burbank Airport. 257 guest rooms including 16 Junior Suites. Rooftop outdoor heated pool. Walking distance to restaurants and shopping. ... more   less 
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Andaz West Hollywood
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