Rude unfriendly staff. Shabby hotel room. I was shocked actually. The bathroom was the type of thing you would rip out of any old house you bought and this was a junior suite. I was expecting luxury vintage done really well. This is just super old granny vintage with no luxury. The room and corridors gave me the creeps. All the hotel facilities were closed for either maintenance or private events during our stay including the pool, bar and outdoor restaurant with no advanced notice. The food we did manage to eat was poor value relative to the very slow and sub standard service we received. The only highlight of this hotel was sharing the lift with Ralph Finnes. If you want to see a celebrity then go, they are there for sure. Otherwise I can't very sadly recommend this hotel. They clearly need to stop believing their own hype and focus on customer excellence. We were able to negotiate a good discount on checkout. This was one of three hotels we stayed in during our trip to LA and was by far the worst and most expensive. Go to the mondrian instead.
- Reservation Options:
- TripAdvisor is proud to partner with MrandMrsSmith, Booking.com, TripOnline SA and Odigeo so you can book your Chateau Marmont reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chateau Marmont West Hollywood