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“Chateau Marmont, West Hollywood” 5 of 5 stars
Review of Chateau Marmont

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Chateau Marmont
8221 W. Sunset Blvd, West Hollywood, CA 90046   |  
Hotel amenities
Ranked #9 of 17 Hotels in West Hollywood
Los Angeles
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Chateau Marmont, West Hollywood”
5 of 5 stars Reviewed November 13, 2013

Founded in 1927, the Chateau Marmont is discreetly snuggled in a copse of trees just above Sunset Boulevard in West Hollywood. It has had decades of influence on the pop culture at large and in Los Angeles (once home to Hollywood’s golden era stars Gable, Greta Garbo, Humphrey Bogart and Howard Hughes). Modeled after a royal residence in France's Loire Valley, it is home to 63 rooms, cottages and bungalows - some with kitchens and each with its own size and style. I prefer Room ___ :) with its balcony and bird's eye view of the city. No-one is fawned over here, which adds to its heady and laid back ambience. 24 hour concierge and room service. Same day dry cleaning and laundry. Outdoor heated pool. Enjoy the Chateau’s pretty Garden restaurant (7am to midnight) under the guidance of top chef Carolynn Spence, cozy indoor dining or drinks and appetizers in the lounge with the great Steinway which Oscar Levant used to play and, with little effort, you can see the ghosts of Astaire and Rogers dance by. It's especially swell at Christmas (when I'm there then, I always leave a little present under the gorgeous tree). It is an incomparable slice of Hollywood history and I promise your stay will be worth it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
New York, New York
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2013

I recently stayed with a girlfriend for a fun girls weekend at the Chateau. I could not have been happier with our experience. From the moment I arrived, I was greeted by the most engaging and helpful staff. Every single person who works there exemplifies service, kindness and warmth. After just being there for the evening, many people knew us by our first names, went out of their way to greet us and were so helpful. I know that this hotel sees tons of celebrities and high powered guests however, you are treated at the Chateau with the same energy no matter who you are. The staff is truly outstanding.
I love the bar in the main building. Steven, Candice and Jaime are wonderful. The restaurant garden is a true oasis in LA, but my favorite part is the pool and our little cottage area. We stayed in Cottage 81, the most charming little apartment with a 50's style kitchen. Loved it, so old school Hollywood!
Sitting by the pool, you are greeted with smiles and warmth, not only from the staff but also our fellow guests. You can feel the history, sitting there, looking up at the main building and wandering through the beautifully designed gardens.
Hats off to all of the amazing staff at the front/concierge desk...you guys made our stay!
Loved it and can't wait to come back.

Room Tip: Stay in a cottage if you can...really special experience. Worth the extra change.
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Water, United Kingdom
Top Contributor
147 reviews 147 reviews
23 hotel reviews
Reviews in 54 cities Reviews in 54 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed October 23, 2013

We had 2 nights here. The first room was so poor we asked to be moved. It was straight off the reception area which everyone coming into the hotel, bar or restaurant walked through. It was sandwiched between the men's bathroom and the stairs. We could hear every conversation in reception, every footstep on the stairs, the reception bell ringing. It was busy throughout the night and when it did start to quieten slightly the hoovering and cleaning started. The room also looked onto the drive so every car coming into the garage shone it's lights straight in. Only being single glazed they were noisy (and by the morning the traffic on the main road also became a problem) it was so bad we even asked if we could be moved about 2am (no!) We even contacted our booking agent to see if they would be able to get us into a different hotel in case hotel themselves hadn't got a room to move us to. Under no circumstances would I have spent 2 nights in that room.
This room itself was quite nice, high ceilings, wood floors. The bathroom wasn't great, it is one thing having an old feel in a clean modern way, but this felt as if it just hadn't been renovated since the 20s, cracked, chipped sink etc.
Next day we were moved to the 7th floor, this room although still feeling tired was quiet. If we had been here to start with this review would have rated higher.
Service: great, couldn't fault it, very attentive, remembered names, gave us chocolate and champagne as it was our wedding anniversary. Even the valet who took our name on arrival said happy anniversary. They Helped us move rooms, gave us a free breakfast to apologise for the room.
Great staff trying to deal with a substandard hotel.
Everything (breakfast, drinks etc) was quite expensive and 18% gratuity automatically added to all bills.
Grounds and pool area were lovely.

Room Tip: If you value your sleep do not accept room 16
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 23, 2013 credit card Amex Card Member Review

first of all, just driving up the hill into the garage is a treat. and then walking into the hotel and knowing that in a moment i will be in the fabulous garden setting of the chateau....i save the experience for birthdays. yes, it's expensive....but it's worth it to have a special afternoon to celebrate an occasion. i love the food, the waiters, and the garden. if you're in hollywood, don't miss it.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 16, 2013

We came here as a stop on our honeymoon in May. We mentioned to the staff that it was our honeymoon and from that minute onward we were treated like VIPs. Room was incredible with a great view of the hills and downtown L.A. Staff was the friendliest and most attentive out of all the hotels we visited. I would have to say that this was the best hotel experience i've ever had. We added Los Angeles as an afterthought to our two week California tour, and staying at the Chateau Marmont made our trip! Food was excellent, and we actually didn't even leave the hotel for the two nights that we stayed here. We sat by the pool in the mornings, ate lunch in the garden/patio everyday and had the time of our lives. Such a cool experience!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 30, 2013

I treated my family to Sunday lunch and felt really ripped off and poorly treated. The food was ok but absolutely nothing to write home about. The meal was hugely overpriced, as was the wine. Staff were unfriendly and service was very poor. Perhaps celebs get better treatment but I certainly won't return nor will I be recommending it to family and friends living in the area.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed September 29, 2013 via mobile

I stayed here with a friend and was shocked how bad it is. Rooms are not well kept for the $600 a night price. Other than seeing a few D list celebs, it has nothing going for it, we should have stayed at the Peninsula which was $50 a night less,oh well, live and learn.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau Marmont

Address: 8221 W. Sunset Blvd, West Hollywood, CA 90046
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in West Hollywood
#10 Family Hotel in West Hollywood
#13 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Number of rooms: 63
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Also Known As:
Chateau Marmont West Hollywood

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