I wanted to treat my dear husband on his 40th birthday and make it special so I booked a night here with dinner reservations. We drove down from Dana Point, Orange County, quite a long drive to LA. After spending a couple of hours gazing at the boutiques on Rodeo Dr we checked into this hotel. The entrance seemed kind of shabby for a hotel of this class. The check in staff was friendly but the girl at restaurant reservations was not at all helpful. We had a choice to dine either at the bar or the main dining room so we chose the main dining room and confirmed our reservation. Valet parking was $32.
We were then led to our room, a junior suite #77 on the top floor. A bottle of champagne and chocolates were waiting for us with a hand written note from the manager, Philip Pavel, which was a nice touch. The suite has a large bedroom, a small kitchen area and a dressing area adjacent to the bath. The views were of the cottages and the pool below.
My problem with this hotel is that on no level did it feel like a luxury hotel. The furnishings were old and dated but most of all the bathroom needed to be renovated. The tub was chipped, the sink was old. Everything was old! I understand that the hotel is trying to stay in the 20's STYLE but it does not mean that everything has to be literally from the 1920's. I do expect modernity in a 5 star hotel at the very least. They need to spend a lot more money on updating this hotel, especially for the five star prices they charge.
The dinner was nothing to write home about, the food was average and not worth the $150+, the service was awful.
We were taking pictures of each other when the hostess swooped upon us and forbid us to take photos! Apparently it could disturb the "celebrities"! The hotel has a no photo policy anywhere in the hotel. Ridiculous! A celebrity, if you can call her that, Chelsea Handler, did show up. From the minute she arrived until she left she spoke and laughed very, very loudly so you could not miss her if you tried. Another family started taking photos of themselves but the hostess ignored them, I guess the policy only applies to non-Hollywood types like us.
Bottom line, never going back to this hotel. Wish I had chosen the Beverly Hills Hotel where we went for lunch the next day and we were treated so well.