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“excellent” 5 of 5 stars
Review of Chateau Marmont

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Chateau Marmont
8221 W. Sunset Blvd, West Hollywood, CA 90046   |  
Hotel website
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Hotel amenities
Ranked #11 of 17 hotels in West Hollywood
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“excellent”
5 of 5 stars Reviewed June 11, 2013

This hotel is absolutely amazing. Very expensive but if you want to splurge, definitely worth it. Restaurant incredible, service discreet and personable and the rooms are huge, furnished in a lovely manner and have every thing you need. The hotel is in the best location and the you could spend days lounging by their pool. Favourite hotel ever.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 people have reviewed this hotel

Traveler rating
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29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2013

Been to LA a few times and never really liked it .Decided to try the Chateau Marmont and fell in love.Finally found somewhere in the USA that could make coffee!It is a beautiful place and the staff where gracious and attentive.It was the end of a hectic trip to the USA and I could not have asked for a more elegant and enjoyable time.
Sue Melbourne Australia.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 4, 2013

This experience cannot be beat. We came for a 40th birthday celebration and it was the best girls' trip we have ever had. The terrace and bar are fun and there are lots of star sightings. The rooms are old but what charm and ambiance. It is quiet, beautiful, and happening all at the same time.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
57 reviews 57 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 4, 2013

Judging from the wildly negative but also jubilant reviews here, staying at the Chateau Marmont seems a bit like going to a Bob Dylan concert: there may be glimpses of genius but it might just as well end in a depressing disaster...
I don't doubt the sincerity of most reviewers, but I'm surprised at the intensity of some of them lashing out at the Chateau. What misery! Some derogatory comments about phony wannabes and loud tourists detroying this 'once great place', remind me of the criticism of "selling out" directed at the rock and roll counterculture once it went 'mainstream'.
Maybe such strong emotions are the fate of a cultural landmark such as the Chateau, mired as it is in the mythology of Hollywood and the highs and lows of celebrity culture.
As for my own experience (but note, I'm just a tourist): it was one of pending disaster turning into absolute bliss, purely thanks to the graciousness of the Chateau staff.
We were checked into room 28 by the (very friendly) concierge on duty and were delighted by the suite, including the "old" and retro furniture, stove and tub. Also, everything from wifi to kitchen utensils seemed to be working fine..
That is, until the bathroom in the suite above us started to leak, after a noisy but unsuccesfull try at plumbing. And you know, when it rains in southern California, man, it pours... Within minutes the bathroom in our suite had become soaked and unfit to use.. That was a bit too retro even for us, who had by then already fallen in love with the grungy atmosphere of the Chateau.
But the darkest hour is, truly, right before the dawn. Without any complaiming or ado, the staff upgraded us to one of the penthouses! Staying the night there, looking out over Sunset, was... well, what can I say, a lifetime experience for us, humble but discerning tourists...
Thank you, Tony!
We also dined in the patio, chatted with concierges, visited the bar and pool... No bad experiences at all, at any time. And hey, we drove up in a Ford Escape..!
By the way, our change of rooms was so swift, that I forgot one of my suits in the closet of our old room. Needing it for a conference (I may be a tourist, but I'm a working tourist) we called in a day after we checked out and yes, the suit turned up safe and sound (I guess it enjoyed the room and wanted to stay over) and we picked it up once we were back in LA. Again, staff was very kind and helpful all the way through, adding much to the overall experience.
So, what's the deal at the Chateau? All I can say, is: as Bob Dylan concerts go, for us this one was a smashing success. Unforgettable.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 2
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Redondo Beach
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 26, 2013

Love this property, I live in LA but every so often I splurge and stay for the weekend. Never fails to enchant me. Just on busy Sunset Blvd but once through the doors you are transported back to old Hollywood. Always love to have a drink in the small bar next to the concierge...the whole place is great, if you are visiting LA and don't stay there, make sure you have a look.

Room Tip: Not the strip view if you want peace but the view is great..you can sleep when you get back home..
See more room tips
  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 19, 2013

The place is over rated and as for the restaurant, the worst. Went for dinner, ordered a coffee drink and ended up with a water glass with some alcohol in the bottom...no coffee. We were given menus however the wait staff never came back even though the restaurant was only half full. The hostess did tell us that we would have to be gone by 8 30 which was fine although when she returned to our table to let us know the time, we said that we hadn't had dinner and no wait staff had even asked us what we wanted for dinner. We received the bill which had an 18 percent tip added on. 18 percent for no service, very strange. We left disgusted and will not return. The waiters feel that because they are guaranteed the tip, they do not have to serve you. They were standing around, not busy at all. Please note I am no slouch and we were staying at the Beverly Hills hotel, which by the way is first class. Worst service I have ever experienced so be aware.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Londoner
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 14, 2013

I grew up reading tales of what happened at Chateau Marmont and it had been a dream of mine to visit since a teenager. Staying there was on the bucket list for me. I spent a week in one of the Garden Cottages and loved my time at the hotel, other friends had told me that it can sometimes be noisy in the main hotel, but the cottages were quaint and comfortable. The cottage had a wonderful old fashioned kitchen that meant I could self cater when I wanted (not all the time, the fries were amazing on room service) and a private street entrance in addition to the entrance through the main hotel / pool area, making it feel more like home than a hotel.

The location is great, midway between the city and the beach. Unlike 99% of guests I had no car and found the buses easy to all major destinations although I also took the pleasant walk down to Beverly Hills a couple of times. You can also walk to Trader Joes (5 mins) and Whole Foods (15 mins) if you fancy and there are a couple of good pubs nearby but you'll probably want at least one drink in the bar for star spotting!

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Chateau Marmont

Address: 8221 W. Sunset Blvd, West Hollywood, CA 90046
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in West Hollywood
Price Range (Based on Average Rates): $$$$
Reservation Options:
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Also Known As:
Chateau Marmont West Hollywood

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