We had high expectations of this Hotel following the multi million dollar refurbishment but found it suffered from lack of attention to detail. The reception & pool areas were far superior to the rooms, which to a degree looked DIY rather than professionally decorated.
Our welcome was underwhelming to say the least. We were missing bathrobes in the room which we reported and although there were 2 of us only one robe was supplied until we asked again, the second robe was stained as was one of the towels in the room, the overall standard of cleaning was not particularly high. Several lights were not working, we did not report this as we did not want to seem as though we were being a nuisance. Our feelings are that Housekeeping should be more vigilant and check rooms more thoroughly & the Reception member of staff on duty when we arrived needs a refresher course in hospitality, as the other members of staff we came into contact with were far more friendly & helpful.
- Official Description (provided by the hotel):
- The Grafton on Sunset is the premier boutique hotel on Sunset Blvd in the heart of West Hollywood. Our 108 newly renovated rooms are centrally located on the Sunset Strip amidst world renowned shopping, restaurants, lounges and nightlife. The Grafton offers two distinctive outlets; Bar 20, our lobby lounge featuring a bar menu and exclusive cocktails, and Oliver's Prime Steakhouse as well as In Room Dining and pool service. Additional amenities include a twenty four hours fitness center and the largest saltwater pool in West Hollywood. We look forward to you staying with us at the NEW Grafton on Sunset. ... more less
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- Also Known As:
- The Grafton On Sunset Hotel West Hollywood
- Grafton On Sunset West Hollywood
- Grafton Sunset
- Grafton On Sunset Hotel