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“Disappointing” 3 of 5 stars
Review of Grafton on Sunset

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Grafton on Sunset
4.0 of 5 Hotel   |   8462 W Sunset Blvd, West Hollywood, CA 90069 (West Hollywood)   |  
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Ranked #12 of 17 Hotels in West Hollywood
Bury St. Edmunds, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had high expectations of this Hotel following the multi million dollar refurbishment but found it suffered from lack of attention to detail. The reception & pool areas were far superior to the rooms, which to a degree looked DIY rather than professionally decorated.

Our welcome was underwhelming to say the least. We were missing bathrobes in the room which we reported and although there were 2 of us only one robe was supplied until we asked again, the second robe was stained as was one of the towels in the room, the overall standard of cleaning was not particularly high. Several lights were not working, we did not report this as we did not want to seem as though we were being a nuisance. Our feelings are that Housekeeping should be more vigilant and check rooms more thoroughly & the Reception member of staff on duty when we arrived needs a refresher course in hospitality, as the other members of staff we came into contact with were far more friendly & helpful.

  • Stayed May 2015, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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2 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Firstly I must say the staff were fantastic best customer service I could ask for pleasant and accommodating but there was a lot of bad things to out weight this. upon check in we were informed we had to pay a minimum of $500 deposit which was news to us this was no where on our confirmation or anywhere we could see on the site. We had literally no funds to back this up as it had all been spent on our Holliday to LA and then was told we would need to come up with a solution which was impossible the funds must be on card which was another problem as we only had our spending money which again if we used the Holliday would have been ruined anyway. In the end after around an hour and a bit I rang family in the UK and they helped us out but if not for them we would have been in big trouble and without a hotel. Check in is meant to be simple relaxing and a great start to your Holliday all we were was stressed out tired and fed up! Then we discovered a glass outside our room which was there for two days until I pointed it out to reception and also our friend had stains on her duvet which again we had to ask for this to be changed and cleaned the room did not seem to be thoroughly checked at all as once again we found another problem empty chocolate wrappers beside our bed.. And last but not least we noticed that once the house keeping had been in they left dirty towels and did not replenish toilet roll when needed now as we had paid a $500 deposit on this room (Which we had not been told about lets just make that clear again) we assumed the service would be soectacular but to be honest the whole stay we were un easy and annoyed the only thing as I say that made the stay bearable was the staff.

Stayed May 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grafton on Sunset

Address: 8462 W Sunset Blvd, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in West Hollywood
#12 Romantic Hotel in West Hollywood
#12 Family Hotel in West Hollywood
#12 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grafton on Sunset 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Grafton on Sunset is the premier boutique hotel on Sunset Blvd in the heart of West Hollywood. Our 108 newly renovated rooms are centrally located on the Sunset Strip amidst world renowned shopping, restaurants, lounges and nightlife. The Grafton offers two distinctive outlets; Bar 20, our lobby lounge featuring a bar menu and exclusive cocktails, and Oliver's Prime Steakhouse as well as In Room Dining and pool service. Additional amenities include a twenty four hours fitness center and the largest saltwater pool in West Hollywood. We look forward to you staying with us at the NEW Grafton on Sunset. ... more   less 
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Also Known As:
The Grafton On Sunset Hotel West Hollywood
Grafton On Sunset West Hollywood
Grafton Sunset
Grafton On Sunset Hotel

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