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“The Grafton” 3 of 5 stars
Review of Grafton on Sunset

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Grafton on Sunset
4.0 of 5 Hotel   |   8462 W Sunset Blvd, West Hollywood, CA 90069-1935 (West Hollywood)   |  
Hotel amenities
Ranked #12 of 17 Hotels in West Hollywood
Salem, New Hampshire
1 review
3 helpful votes 3 helpful votes
“The Grafton”
3 of 5 stars Reviewed July 12, 2014

The hotel was well kept and although they were renovating, it didn't prove to be an inconvenience. A member of the staff, Nini was a great help. We really appreciated her. She helped us in finding activities to do around the city and locations to eat at. Nini seemed present and willing to help us at moments notice. Her eagerness to make us comfortable during our stay was much appreciated and deserves recognition. A great thanks to the staff at Grafton especially to Nini. Because of you we will be back.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, July 22, 2014
Nini exemplifies the drive, initiative and high level of service that The Grafton seeks from each and every department. Thank you for mentioning her by name. And good news! The lobby renovation is completed this week and our new look is spectacular! See you next trip!
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834 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
San Diego, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 10, 2014

As many others, I stay in hotels quite often, and while I am to the most persnickety guest, I can be discerning and appreciate quality service over pomp and circumstance. My experience with these Boutique hotels, thus far, has been overwhelmingly negative, from substandard amenities to pretentious staff kissing your butt with empty smiles and feigned interest. Not the case with the Grafton, so much so I was compelled to write this review. The staff are top notch, thanks Barbara ad Karia, the food is amazing, and the rooms spectacular. For location and cost, I could not have been more pleased. For me, it is a no brainer where i will be staying next time I visit LA.

Room Tip: always ask for an upgrade, it can never hurt.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, July 22, 2014
We appreciate your sharing your positive experience at The Grafton. With our great rooms, amazing new steakhouse, new lobby lounge Bar 20 and the very best staff in West Hollywood (including Karla and Barbara!) we feel that the Grafton is easily the top Boutique hotel in the city. We are glad to know you feel the same way too! Hurry back!
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 4, 2014

Grafton on Sunset is such a lovely hotel, every single member of the staff was amazing! Truly such friendly people, from the waitresses in Oliver's to the bar tenders in Bar 20 and especially the concierge and people at the front desk. You guys truly made our first experience in USA great! Thanks guys, can't wait to be back:)!!

Stayed July 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, July 7, 2014
We appreciate your complimenting our staff. At every position – be it Housekeeping, Oliver’s, Front Desk or Maintenance – we feel we have the best team in West Hollywood that painstakingly goes above and beyond to make every guest feel at home. Glad to know we made your inaugural experience in the States a great one! Thank you for staying at The Grafton on Sunset.
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London, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 1, 2014

I stay in hotels all the time both with work and pleasure and this is the worst experience I've ever had. Drilling everywhere early in the morning and absolute no acknowledgement or apologies from staff.
Random phone calls from reception in the early hours, TV channels not working, room cleaning knocking on doors at 8.30am (after a bad nights sleep) and no free water in room. Oh and the soap and shampoo in the bathroom are impossible to get out in any real quantity.
Quite simply do not stay here. I appreciate renovations have to be done but this is not a pleasant environment and there are too many other things wrong for me to show any lenience. Even worse is I've still got another nights stay.
I WANNA GO HOME.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, July 3, 2014
Peter thank you for your feedback. We are putting the finishing touches on our beautiful lobby to match our new restaurant and lounge, and in the process we did attempt to put most of our guests in rooms away from the noise, We sincerely apologize that your stay was affected. If time permits please reach out to me personally so that we can find a way to express how much we appreciate your patronage.
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 1, 2014

Stayed here for 3 nights, rooms lovely bed comfy, towels changed daily, female reception staff were lovely although the male staff found it an effort to crack their faces. reading a few prior reports on this hotel it is strictly forbidden to smoke anywhere in the hotel so hallways do not smell of smoke, my husband is a non smoker and if hallways did smell believe me,he would of said so, pool area is a smoking area but lets face it smokers need somewhere to smoke, if you are a smoker and are booking with this hotel then it maybe worth your while booking a pool side room otherwise you have to walk lengthy corridors and take lifts/ stairs to have a cigarette. Anyway back to whats important there are 100 plus rooms and 6 sunbeds round pool area so u basically have no chance of getting one unless your up at 6am, sun goes over at roughly 4pm so after that bang goes any chance of a suntan, pool is also a touch on the cold side.if you are around the pool dont order a beer, it will cost you $9. Go into the bar yourself, it will cost $3. Also there is a shop / liquor store opposite hotel to the left, buy bottles of beer from there,put them in your fridge and take to the pool, cheaper still. Free tea and coffee in the mornings but we ate out so cannot comment on food although looking at menus it wasn't cheap. The only downer of our stay was dogs barking constantly, ( 3 dogs were staying during our visit) would i stay again? Probably not.

Room Tip: Ask for a room facing pool area otherwise u get the main road side
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, July 3, 2014
The Grafton is a strictly non smoking hotel and we apologize if persons did not adhere to the policy. We appreciate you staying with us and hope you give us another try for the completion of our beautiful new lobby lounge Bar 20- only days away. Again our thanks for your comments.
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Vancouver, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 30, 2014

I'm having an absolute blast at this boutique style hotel! I feel as though I found a secret gem that in a very short time will become extremely well established. The staff is beyond friendly and very cool accommodating … the pool and bar 20 are relaxed yet filled with energy. The rooms are well stocked and very hip, it feels like my own lil studio spot! In fact i've decided to stay another night!

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, Manager at Grafton on Sunset, responded to this review, July 3, 2014
The Grafton’s new restaurant, lobby and lounge have created a distinct and sophisticated sense of arrival. We are thrilled to hear that you enjoyed Bar 20 and our pool (the largest saltwater pool in West Hollywood!) and we truly feel that our staff is the very best in the city! Thank you for staying at The Grafton on Sunset!
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

We stayed at the the grafton for 5 nights, rooms were good service was good. Didn't catch the names of the boys working the valet but they were all gentlemen and very helpful as we were constantly in and out with our rent a car. One that did stand out was Frankie , he gave us all the tips and info we needed and again was a good bloke and a true gentlemen. Our stay was enjoyable and would recommend it to anyone

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, July 3, 2014
We are blessed with the very best staff in West Hollywood, and Frankie has long been a guest favorite. I am glad to know you enjoyed our rooms and of course what I consider to be our cornerstone – our exemplary level of service. Thank you for recommending The Grafton on Sunset.
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Additional Information about Grafton on Sunset

Address: 8462 W Sunset Blvd, West Hollywood, CA 90069-1935
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in West Hollywood
#11 Family Hotel in West Hollywood
#12 Romantic Hotel in West Hollywood
#12 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grafton on Sunset 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Grafton on Sunset is the premier boutique hotel on Sunset Blvd in the heart of West Hollywood. Our 108 newly renovated rooms are centrally located on the Sunset Strip amidst world renowned shopping, restaurants, lounges and nightlife. The Grafton offers two distinctive outlets; Bar 20, our lobby lounge featuring a bar menu and exclusive cocktails, and Oliver's Prime Steakhouse as well as In Room Dining and pool service. Additional amenities include a twenty four hours fitness center and the largest saltwater pool in West Hollywood. We look forward to you staying with us at the NEW Grafton on Sunset. ... more   less 
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Also Known As:
The Grafton On Sunset Hotel West Hollywood
Grafton On Sunset West Hollywood
Grafton Sunset
Grafton On Sunset Hotel

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