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“Awesome Hotel, good location and very helpful and kind staff” 5 of 5 stars
Review of Grafton on Sunset

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Grafton on Sunset
4.0 of 5 Hotel   |   8462 W Sunset Blvd, West Hollywood, CA 90069 (West Hollywood)   |  
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Ranked #12 of 17 Hotels in West Hollywood
Canberra, Australia
1 review
“Awesome Hotel, good location and very helpful and kind staff”
5 of 5 stars Reviewed December 19, 2013

My partner (21 years old) and I (21 years old) stayed at this hotel in early December 2013. This was our first trip overseas (we are Australian). We were very happy with the condition of the rooms and the size of them. The hotel is in a good location, we were able to walk down the road to the shops and we also took the hotels courtesy bus (Thank you Frankie!). Karla, she is a very lovely lady and she is very nice, her and her team (Edwin, Frankie, Jose) provided us with good advice on where we should go and they made our trip very easy and not stressful!.

Overall, we felt safe around the area, hotel and people were nice and I would go back - no worries at all.

Regards,
Daniel and Steph

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, December 20, 2013
I would like to personally thank you for recognizing the contributions of our team members Frank, Karla, Edwin and Jose, as well as noting our location: in the heart of everything the Sunset Strip has to offer. For overseas travelers looking for their West Hollywood experience, we feel that the Grafton is the perfect choice, and so did you. Please note that when you return, our new 4 star steakhouse and lounge will have opened. We hope your experience will be even better. Again my thanks for your review.
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845 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2013

I was in town last minute and needed a room. I was greeted by Barbara the front desk person. She was very friendly and accommodating. Carla assisted me by getting the best room possible for my budget. All the staff were friendly and happy. The room is very well kept and the grounds were spotless.

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, December 20, 2013
Barbara and Karla are a huge part of why we believe we have the most friendly, sincere and accommodating staff in West Hollywood, and your review drives that point home. We are pleased to know that you enjoyed your accommodations and look forward to welcoming you again in 2014. Have a great Holiday.
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Sydney, Australia
1 review
5 of 5 stars Reviewed December 19, 2013

Awsum hotel with very friendly staff. Doorman and driver FRANKIE CASTRO was just so so helpful and friendly wich made my stay at the grafton so very cool. Anyone whos travelled knows there is nothing like hooking up with a cool local who can give u a rundown of the city and area, and share some tips. Frankie was exactly that, as were the rest of the staff. My friend got sick during our stay in LA but Frankie was so helpful in not only giving us all the information we needed on medical attention, but also transporting us to and from the medical centre. Without his help I know that situation could have been alot worse. So overall I highly recomend this hotel, its in such an awsum location, spotlessly clean, and lastly a big THANKYOU to Frankie the doorman who defiantey deserves a payrise. Aidan from Sydney Australia =)

Room Tip: Just hook up with Frankie when you check in, he will ensure your stay is amazing.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, December 20, 2013
Going the extra mile for our guests is standard operating procedure for Frank. We couldn't be more thrilled to have him as part of the Grafton family. Thank you for highly recommending our hotel. Your review lets us know our putting a premium on the guest experience is paying dividends. Wishing you safe travels.
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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 13, 2013

We stayed a few nights in the Grafton back in August. We chose it for it's location and price.

The room was cozy and clean. Our view was of a brick wall, which was unfortunate but not a deal breaker. The staff was kind and helpful. Overall it was a pleasant stay and I would probably return.

My only complaint was with our bill. Unless I'm staying somewhere a full week or more, I generally leave the 'privacy' hangtag on the door handle, and never permit housekeeping to make up the room (I still leave a tip of course). This was the case with the Grafton. After checkout, I was reviewing the bill and noticed I was charged $10 + tax for undisclosed snacks, however I had never touched the snacks in the room. I called the hotel and was told the charge would immediately be corrected. Two weeks later and nothing was done. I called back and was given the same assurance. This time the charge back did show up within a few days.

Overall, the Grafton was a pleasant hotel, but as always review your bill and if there are any discrepancies follow up.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, December 17, 2013
Thank you for your comments. We apologize for the delay in the room credit, as billing expediency is the standard at our property. But we are thrilled to know you enjoyed our staff, had a pleasant stay, and would probably return! Don’t forget that our new restaurant, bar and lounge will be open in early 2014, so your stay will be even better! Thanks again.
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Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed here for 2 nights on arrival into the US and we got an early checkin at 9am which was really good for us. Staff were helpful and friendly. Location is amazing and a very short walk to sunset strip. Really good location for the hop on hop off bus too. Close to a lot of really good spots in west Hollywood and some fantastic cafés and restaurants nearby. Room was clean and tidy though air con was a bit loud. I didn't like the fact it didn't have wifi though!

Room Tip: Would recommend not staying on smoking floor (if you're not a smoker). We aren't and we'...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, December 10, 2013
Thank you for mentioning two of the many reasons to stay at The Grafton- our friendly and attentive staff and the fact that we are located just a short walk from the hottest restaurants, clubs and nightlife in West Hollywood. And effective January 1st, The Grafton is officially a nonsmoking hotel. Hurry back and thank you for taking the time to share your stay with us.
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Portsmouth, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 30, 2013

We were initially disappointed as the hotel is not as grand as you believe from looking at the website. We arrived late at night and it seemed very dreary, and the welcome we received from the man at reception was mediocre.

We were able to have a smoking room which is good for us, but it's décor was dull and in need of an update. However, it was clean and the bed was super comfy. The en-suite bathroom was lovely and clean.

The next morning, the reception staff were much brighter and much more helpful, and at the end of our stay when there was a problem at the airport (shooting which closed down the airport) they couldn't do enough to get information for us. All the other staff were helpful and friendly.

There is no restaurant so it was quite a hike to a nearby diner for breakfast and dinner. There is a shuttle which will take you within a 3 mile radius of the hotel, so great for Hollywood walk of fame etc. but you have to make your own way back. The swimming pool was fabulous, set in a pretty courtyard between the buildings, with a constant supply of fresh towels.

We felt better about the place by the time we left and all things considered we would stay here again.

Room Tip: Smoking rooms are available here.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, December 3, 2013
Hi Marilyn and we thank you for taking the time to share your experience with us. We are glad to know that you enjoyed your comfy bed, bathroom, and our Saltwater pool and view. We are sorry if we missed mentioning the Saddle Ranch restaurant, which is across the street from our property, but fortunately our new 4 star steakhouse, lounge and lobby will be open in the Spring of 2014! We look forward to your next visit and your chance to experience the forthcoming additions. 2014 will truly be an exciting year for The Grafton and we can’t wait for you to be a part of it. Thanks again.
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Calgary, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 19, 2013

We were wowed by the webpage too, the opportunity to stay at a boutique hotel on Sunset. The boutique part of it consists of some photos on the walls and fancy decorations sparodically placed about. It was a very old building. We asked for a quiet room, they put us in the lower level, which seemed strange at first, until you realize there is a famous club next door, so they did us a favor by having us below ground. We could hear some noise from the room above us, probably because it is an older hotel. We had pretty decent sleep experiences. The biggest complaint is the cost of parking, $36.00 a day, and no internet service unless you want to pay another 12.00 per device. The staff, especially the valet parkers, were very nice. They all knew their directions to places when asked. Overall a good experience.

Room Tip: If you don't want to hear the club next door, ask for a below street level room.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bert S, General Manager at Grafton on Sunset, responded to this review, November 26, 2013
Thank you for sharing your experience. As with most major metropolitan cities, there is a cost associated with parking and we find ourselves competitively priced within the market. We do appreciate your comments and hope that with our new 4 Star Steakhouse and Lounge opening early 2014, you might give us another opportunity and enjoy our new amenities. Thank you.
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Additional Information about Grafton on Sunset

Address: 8462 W Sunset Blvd, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in West Hollywood
#12 Family Hotel in West Hollywood
#12 Romantic Hotel in West Hollywood
#12 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grafton on Sunset 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Grafton on Sunset is the premier boutique hotel on Sunset Blvd in the heart of West Hollywood. Our 108 newly renovated rooms are centrally located on the Sunset Strip amidst world renowned shopping, restaurants, lounges and nightlife. The Grafton offers two distinctive outlets; Bar 20, our lobby lounge featuring a bar menu and exclusive cocktails, and Oliver's Prime Steakhouse as well as In Room Dining and pool service. Additional amenities include a twenty four hours fitness center and the largest saltwater pool in West Hollywood. We look forward to you staying with us at the NEW Grafton on Sunset. ... more   less 
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Also Known As:
The Grafton On Sunset Hotel West Hollywood
Grafton On Sunset West Hollywood
Grafton Sunset
Grafton On Sunset Hotel

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