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Grafton on Sunset: Traveler Reviews

3.5 of 5
8462 W Sunset Blvd, West Hollywood, CA 90069-1935
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15% off room rate
Grafton on Sunset
Ranked #14 of 17 hotels in West Hollywood
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471 reviews from our community

Traveler rating
    116
    151
    84
    52
    68
See reviews for
Families
47
 
Couples
118
 
Solo
38
 
Business
77
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
London, United Kingdom
2 reviews
“Great staff, great location”
4 of 5 stars Reviewed January 11, 2013

We stayed at The Grafton for 13 nights over Xmas & New Year. We were going to change hotels for the last couple of days, but decided instead to extend our booking as we were quite comfortable here.

We did encounter a couple of issues along the way with noise from other guests, but you get that in most places, including 5-star hotels, but the way in which the staff dealt with our complaints was top class.

It's a fantastic location if you're wanting to explore Hollywood, and the complimentary shuttle service will help you keep the costs of taxis down for the shorter trips. Even though it wasn't warm enough for a swim, it's worth noting that the hotel swimming pool is open until midnight.

My favourite part about staying here was that each time we walked in the entrance, no matter what time of day or night, the staff were very friendly and always welcomed us back. But not in a condescending way, they actually appeared to be genuine.

We had a twin double bed room and it was a little on the small side, but more than enough for two of us for two weeks. To be honest, who wants to stay in a room all day when you have such amazing places to explore, right on your doorstop!

Every member of staff we saw on the last day shook our hands and thanked us for staying there. We even bumped into Carlos on the street during the day and even though he was off shift, he too thanked us and took the time to chat to us.

That's the kind of service I want in a boutique hotel, and the exact reason why I will be booking there again next time I go back to LA.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tina S about Grafton on Sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bermuda Dunes, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Dirty Room and "Breakfast In Bed"”
2 of 5 stars Reviewed January 7, 2013

My sister and her fiance' were visiting from Japan and wanted an interesting and affordable place to stay that was a short cab from Hollywood's "hot spots", like Melrose, Hollywood Boulevard, Sunset Boulevard, and all the rest. I found Grafton on Sunset for them, since I'm the "local". I advised them to pay the extra $20.00 for the "breakfast in bed" package being offered on the website. I called Jessica and make the reservation, and while she was very nice, she made no mention what-so-ever that the "breakfast in bed" would be in a cardboard box and include a boxed milk, a container of yoghurt, a mini-bag of Cheerios, and a couple other 7-Eleven-level items. As you might expect, I was mortified! I'd truly expected more from all the flash on the website. I banked on a better experience for my family.

But that wasn't the end of it. My sister told me the room and the bathroom were quite dirty. She said it was horribly dusty under the bed (she saw this when she went searching for her errant shoe), and in the corners of the bathroom, and that there was a hair on the sheet and in the bathtub.

I had been excited to perhaps book myself and my boyfriend a weekend getaway there, but not now.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
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Ask CHIYOKO M about Grafton on Sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“Overall a good stay despite limitations”
4 of 5 stars Reviewed January 1, 2013

We stayed here for New Year's Eve and think the location and hotel were great. This hotel offers a lower cost alternative to the pricier hotels in the area if you want to be within walking distance of major Sunset Strip locations. The front desk staff and bellmen were very friendly. Our corner king room was great and clean despite needing some new carpet and some chipped paint here and there. The bed was extremely comfortable and loved the decor. Lots of Sunset partyers but let's face it, that's most of the clientele. If you are looking for a serene quiet hotel, this is not the one for you. Will be a much better place when the bar and restaurant reopen. We stayed here years ago when BOA steakhouse was here and a cool bar/restaurant would raise the desirability factor (but maybe raise prices). They need to invest in some in-room coffeemakers because the existing first floor coffee station with Sweet and Low and coffeemate would be embarrassing even for rural economy roadside motels.

Room Tip: -No restaurant, bar or in-room cofeemaker -Unique decor and style -Amazing location -Nice, helpfu...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask FrankChaps about Grafton on Sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraftonOnSunset, General Manager at Grafton on Sunset, responded to this review
January 8, 2013
Thank you for staying with us for New Year’s Eve…we wish you a prosperous 2013. As the new General Manager at The Grafton, hearing input from our guest is the best tool my team and I have in making improvements to enhance your guest experience. We are working on various options for our Restaurant and Bar and hope to be able to unveil our plans in the near future. We look forward to your next visit to the West Hollywood area.

Bert Seneca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toms river
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Improve the sound insulation”
2 of 5 stars Reviewed December 30, 2012

Although the management has done a good job at making this a nice boutique hotel they really need to do something about the sound quality. It is hard to get a full nights sleep here without hearing people walking down the halls or from rooms above, below or next to you. The room sizes are extremely small and the bathrooms are smaller than some I have seen in cruise ships. The staff was truthfully very friendly, but if you are looking for a place to relax this is not the place to go to.

Room Tip: Maybe a room on the first floor overlooking the pool would be a better choice.
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  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask robgintr about Grafton on Sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraftonOnSunset, General Manager at Grafton on Sunset, responded to this review
January 8, 2013
Thank you for choosing The Grafton on Sunset for your recent West Hollywood visit. I am very happy to hear our staff delivered a warm friendly experience and we appreciate your comments.

Bert Seneca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Our Stay April 2012”
4 of 5 stars Reviewed December 28, 2012

A big thank you to all the Staff as they did everything to make our stay very enjoyable and friendly, only downside for us at the time was resterant was not open due to refurbishment which is fair enough. I would stay there again as our stay was very relaxed and enjoyable so thank you Grafton, regards Tony & Geraldine April 2012

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask emp318 about Grafton on Sunset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GraftonOnSunset, General Manager at Grafton on Sunset, responded to this review
January 8, 2013
Thank you…we were thrilled to have you staying with us and we truly appreciate your understanding about our restaurant. We hope to have an announcement soon about our restaurant and bar. We look forward to you visiting the Grafton in the near future.

Bert Seneca
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grafton on Sunset

Also Known As:
The Grafton On Sunset Hotel
The Grafton On Sunset Hotel West Hollywood
Grafton On Sunset West Hollywood
Grafton Sunset
Grafton On Sunset Hotel
Address: 8462 W Sunset Blvd, West Hollywood, CA 90069-1935
Phone Number:
Region: United States > California > West Hollywood
Amenities:
Business Center Fitness Center Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 17 hotels in West Hollywood
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Arouse your senses at this sleek, modern boutique hotel located on the legendary Sunset Strip. Relax by our Mediterranean garden & salt water pool. Party like a rock star by night, at all the local haunts such as House of Blues, Viper room, Roxy theatre and Skybar, or sleep-in during the day at one of West Hollywood’s hip hotels. The Grafton on Sunset promotes unique accommodation on the heart of L.A.’s historical "sweet spot". West Hollywood is positioned between the glamorous Beverly Hills and the world-renowned Hollywood, amidst the colorful neighborhoods. Sunset Strip requires no description due to its international reputation held for decades for its glamour, good times and rock n’ roll legends. Stroll the pedestrian-friendly strip and discover it for your self. Surrounding the Grafton on Sunset you’ll find an abundance of trendy restaurants, bars, clubs and tourist attractions. ... more   less 
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