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“Stayed one month. This is at best a 3 star hotel.. Avoid it.” 1 of 5 stars
Review of Mondrian Los Angeles Hotel

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Mondrian Los Angeles Hotel
4.5 of 5 Hotel   |   8440 Sunset Boulevard, West Hollywood, CA 90069   |  
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Ranked #8 of 17 hotels in West Hollywood
GreenLeadersBronze level
Brussels
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
“Stayed one month. This is at best a 3 star hotel.. Avoid it.”
1 of 5 stars Reviewed November 13, 2006

I have stayed at this hotel during one full month (october 2006). I ve booked directly with the sales department of the hotel, and obtained a substantial "long stay" discount for a one bedroom suite. (I paid 225 USD per night).
However, my impressions are quite mixed. The main thing is that this is a design hiotel, which means it has been decorated by the french designer Philip Starck in a minimalist way, using white color everywhere. In fact , everything in this hitel is white. But since the hotel has been designed, it has not been well maintained, so the rooms show seruious signs of shabiness. For example, it was impossible to close the bathroom door. The toilet door was hitting the toilet and could be closed only half. After indicating this problem ,the hotel staff jut cut out a piece of the toilet door with a knife to make it close a bit easier.
The room cleaning was very bad: we would find reghularly smoked cigarettes on th efloor in our room after the cleaning ladies passed (we are non-smokers..). Teh worse thing is the staff: they seem to be hired only based on their good looks (everybody looked fabulous), however they showed during the full month an amazing level of attitude and nonchalance regarding any possible request, question or critic that we expressed. Letters and parcels delivered by UPS to the hotel unde rmy name were never transmitted to me. I regularly received phone calls addressed to other hotel guests, while friends calling me would be told that I am not staying at hte hotel Every day (and I am not exagerating!) the valet parking staff woudl ask me if I am checkin in, although staying one month, they should bother to remember my face or name.. The hiotel reception , concierge and other staff look away from you, as soon as they realise you are not a rock star or movie star visiting the hotel bar. The "sky bar", which is supposed to be a playground for hollywood royalty, turned out to be just ok. However, this seems to be a legend that the hotel management is very keen on keeping alive: During One month, I ve never seen any celebrity showing up at this hotel , although any lunch at an hotel such as Chateau marmont Hotel , or Beverly Hills Hotel would result in serious celebrity spotting (I ve seen Keanu Reeves, George Clooney, Britney Spears, MAtt LeBlanc, Heidi Kluml etc, but none of them at the Mondrian.
If you give importance to clean rooms or good service, then this is a place to avoid. I wouold have left the hotel if I had nt signed the agreement for a full month. The Mondrian is a "wanna be " glamour hotel with a service of a 3star hotel.

  • Liked — view to the L.A. skyline
  • Disliked — the hotel staff
  • Tips/Secrets — just avoid it, unles yu are just staying one night to have access to the Sky Bar
  • Stayed October 2006
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Ventura, CA
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 30, 2006

We stayed here Halloween weekend and had a pretty good time. We originally booked a regular room but we were upgraded to a 1 bedroom suite. We got the room for $219/nt so we definitely thought it was worth it. Our room was pretty nice. Decor is so so. The view from the room was AMAZING. All of the staff were very friendly. Service was great. Sky Bar was very cool... full of beautiful people and a ton of fun. Maybe because everyone was in costume. Parking was steep...$28/nt but valet service was very good. We had a fab experience and would do it again if the speacial rate was offerred.

  • Stayed October 2006
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed October 24, 2006

Motel six is nicer. No Joke! The Mondrian ranks among the worst of the awful hotel experiences in the world. The $450 per night is WAY too much. Go to the Beverly Hills Hotel, The Beverly Regent or The W and you'll get SO much more for less. The bathroom had rusted fixtures, mold on the ceilings and a noisy fan. I've been to gas stations with nicer bathrooms! The carpet, sheets and walls are shabby, marked, and dirty looking. The TV didn't work and despite calls to the front desk no one came to fix it. The lobby looked warn with dirt marks on the floors and walls. The lobby bathroom smelled like vomit and had broken/smashed doors on the stalls. There were 7 valet people standing in the tiny driveway and not one asked to help me with my bags or direct me to the reception! The location was good, but there is a Ramada Inn around the corner that is nicer and (I’m sure) cheaper.

  • Liked — Location
  • Disliked — Room
  • Tips/Secrets — Go Elsewhere
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 2, 2006

I have stayed in boutique hotels all over the world and I can say that this is one of the WORST so far. The lobby is dirty, the rooms are not update like you might think by seeing the pictures for example the carpet is very old and stained and the paint looks old too. The front desk personnel have a terrible attitude problem.

I was given smoking room despite booking a non-smoking one and there were no non-smoking rooms they could change me to. The internet service did not work well at all. When I went downstairs to speak with the front desk a very rude staff member told me that it was not his problem and that I could go to the business center and pay about $20 per hour (when the daily internet room rate was about $10). He started arguing with me and telling me he did not have to help me and that if I wanted internet service I had to pay the hefty fee.

I stayed in a room that had "pool view" however the windows are not designed for noise so I could not really sleep wel until after 4:00 am when the noise from "Sky Bar" dies down.

Overall it was a bad experience, not because it was expensive but because it's not worth the money. Maybe this hotel was "cool" when it opened but if Philippe Stark (the hotel designer) would stay there for a night he would probably never go back either !!!

  • Stayed September 2006, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, Ca
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 31, 2006

I booked the Mondrian last min to see the Prince concert at the annual Emmy party. I was pleased with nearly all aspects of the hotel.

To begin, obviously the location is great. I was greated at my car and escorted in to check-in and given a cold bottle of Voss water. This, all done to a normal guy when at the same time every celebrity was there checking in too. I was given the best room and the balcony overlooked the Prince stage.

The Bellman was great, friendly and very prompt.

The room itself was nice, spacious, good products, clean, and light. It could use some new carpet but who cares.

Room service was a bit slow, but friendly and the food was good. The hotel had warned me that service may be slow given the Emmy party.

The Sky Bar is awesome and fun for anyone. The pool is beautfiul and relaxing.

Don't expect the Four Seasons....more like the W. Remember, you are going for the experience of Hollywood and this is the place people stay.

  • Liked — Location
  • Disliked — Price
  • Stayed August 2006, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed August 30, 2006

Loved our stay at this chic, fun LA hotel. Staff were "beautiful", friendly and helpful (the Concierge even tried to arrange an emergency Doctor’s visit with the hotel’s “on-call ophthalmologist”, luckily Cedars Sinai is right around the corner). We had some doubts after reading negative reviews but found absolultely none of the problems experienced by these reviewers. Sky Bar was lots of fun, great seating and lighting, no pressure to buy the expensive drinks but they were great. Can’t beat the views from the outdoor dining area and the location was convenient to House of Blues and a funky railcar diner

  • Liked — Very cool decor
  • Disliked — N/A
  • Stayed July 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 29, 2006

Overall, this is a good hotel, the rooms are nice (which is the most important thing) and we enjoyed our stay, but we were surprised by some of the obvious shortcomings of a place that portrays itself as so cool. It has a lot to learn from it's sibling hotels in San Francisco and Miami.
The good things; The rooms are spacious, and light; some rooms come with kitchenette and comfortable sofas; the location of the hotel is excellent; the outdoor breakfast area is a delight; the views over LA are great. It is a romantic and, at least when we were there, a sun drenched spot.
On the down side, the service and food are only OK. Food is perplexingly inferior to the Clift (sister hotel in SF), though menu and prices are virtually identical. Less cool than other relative in Miami (Delano). Staff seem more harassed, though for no apparent reason. In general, service is slow and each day simple mistake were made again and again. Barely restrained expressions of angst on the faces of staff whenever things were not going to their plan. The pool is in a magnificient location. Like many hotel pools, much smaller in person than on photo. Gym is a big disappointment. Almost claustrophobic and poorly attended. Again, the Clift is streets ahead. The sky bar is OK, but certainly not achingly cool, even by south east london standards, and with a distinctly MOR range of music. Cocktail prepared in a rush.

Stayed August 2006
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mondrian Los Angeles Hotel

Address: 8440 Sunset Boulevard, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in West Hollywood
#7 Luxury Hotel in West Hollywood
#8 Family Hotel in West Hollywood
#10 Romantic Hotel in West Hollywood
#10 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian Los Angeles Hotel 4.5*
Official Description (provided by the hotel):
This new incarnation of one of the original luxury boutique hotels draws its inspiration from the serene coastal landscapes of Southern California and captures everything the Sunset Strip stands for – excitement, invincibility and glamour. Entering Mondrian through its signature, thirty-foot mahogany doors, guests are bathed in a sensuous daylight that highlights the creamy whites and warm marigold palette of the entryway. Mondrian Los Angeles also celebrated the recent introduction of three new public spaces, including new poolside cabanas, a lobby bar and café, and specialty curated lifestyle shop, BASE. ... more   less 
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Also Known As:
Mondrian Los Angeles Hotel West Hollywood
Mondrian Hotel West Hollywood

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