I have come to the Mondrian Hotel for almost a decade, and despite of going through several renovations it somehow kept its edge. This time I stayed again (as before) for a night Saturday to Sunday. I was handed a card at check-in explaining the first come first serve policy at the pool regarding lawn chairs. However since a pool party was going on the place was a zoo, 5 times more people than chairs, external guests, no special consideration for hotel guests. In the evening I was told that the pool bar has a dress code after 9 pm and even in august you cannot enter with shorts, which I found incredibly ridiculous and uncool. So finally this got all topped the next morning: During breakfast and later from my room I could observe that the lawn chairs next to the pool were starting to fill up. The best 6 chairs where "occupied" by 2 guys and two pairs of sandals and 3 t-shirts. I was looking for the pool-boy to free up one of the chairs for me, as I shouldn't have to enforce the policy by myself. After 5 minutes the pool boy finally showed up, but also the girls for which the chairs have been blocked for half an hour (at no given time where there more than 2 people lying down) started walking in. Since the pool boy didn't react on my request, I sat down on one of the chairs, as I only had one hour anyways before I had to leave. So the pool boy called security, a manager showed up, and I got harassed by ever-changing versions of the story (now there was all the sudden a list on which the 6 chairs were reserved for the people until they showed up, not exactly a first come first server policy, I could have gotten on that "list" already at check-in). Well, I finally left, because arguing with half a dozen people about why I believe I'm entitled to the chair doesn't exactly account for relaxing in the sun. The manager afterwards offered to bring up more chairs, however instead of harassing my on my Sunday morning he could have brought up an additional chair right away and I certainly would have been happy to move. Instead he wasted the little time I had to spend in the sun. I check out and left. Terrible experience.
- Official Description (provided by the hotel):
- This new incarnation of one of the original luxury boutique hotels draws its inspiration from the serene coastal landscapes of Southern California and captures everything the Sunset Strip stands for – excitement, invincibility and glamour. Entering Mondrian through its signature, thirty-foot mahogany doors, guests are bathed in a sensuous daylight that highlights the creamy whites and warm marigold palette of the entryway. Mondrian Los Angeles also celebrated the recent introduction of three new public spaces, including new poolside cabanas, a lobby bar and café, and specialty curated lifestyle shop, BASE. ... more less
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- Also Known As:
- Mondrian Los Angeles Hotel West Hollywood
- Mondrian Hotel West Hollywood