Our Check-in: I sent an email the morning of, asking for a quiet room & to let the hotel know our late arrival. When we arrived (@about 10:15PM) the first thing we heard from our reservation agent was "I'm just about to leave for the day & all these people show up in my line:(" Wow, what a first impression I thought & all this before I even tell him our name." The other front desk person, who had no one in his line, looked and us, and me to him & I wondered "should we just let him 'handle' this transaction instead?" Not wanting to be rude, we carried on. He looked at our res & said the only room left, in our (suite) category, faced the bar and "you won't sleep." When I started to say "well, that won't work for us..." he look exasperated, cut me off and said "if you'll wait a minute...I was about to say, I put you in an upgraded room on the 6th (room 606) floor. If you want to change, you can call down tomorrow." Add to that, that he literally rolled his eyes when his team mate was talking into his mic, while walking behind him, and I almost had to laugh! We, departed the lobby (wondering if this is how everyone is treated here???) went to our ADA room, with an ADA seat in the shower, that looked down at the very noisy pool. It also contained an unhappily lumpy, uncomfortable queen sized bed. After a unpleasant night, we ordered room service, which was fast & delivered by much nicer staff than we'd encountered thus far. We received: very mushy french toast & some delicious french pressed coffee. Since we were in a hurry (like most busy visitors I'm sure) I simply called to let them know about the French Toast & asked them to pick-up our tray. Surprisingly, I got a call back from Deborah O'Neill, a wonderful surprise @Mondrian, who apologized & asked if we'd like something else. AND, when we arrived later that night, we found a plate of cookies and a kind note offering a free breakfast the next day. Kudos & many thanks to Deborah for trying to turn our hotel stay around!!
The 2nd night: I was seriously thinking Mondrian was a bad choice for us, sadly, all day. We got to the hotel, I saw our front desk person from the previous night. Reminded Tyler of his promise to upgrade us to a another room & asked for a change. He looked at his computer. Commented that "it's so hard to find rooms this time of night" which was 9:30PMish (should we have waited all day, missing out on our days planed events to be there at 2Pm then ask for a new room, I wondered??). After looking and looking he offered us 201. You can imagine by now we were exasperated: we did have a king sized bed, no ADA shower and frankly I was tired of this "please just go to your room and don't bother me" I was getting downstairs. I said "we'll take it" & Elliot helped us move rooms.
Last Day: we ate breakfast in the dinning room where I had a wonderful Mexican egg dish with a fried tortilla, rice & eggs made your way. My husband, being a vegan, could order almost nothing and settled on Raisen Bran and fruit.
Summary: this hotel caters to people who love the night life, the lively bar and drinking till the wee hours of the night. It's not for those who want a quiet night sleep. It sits on Sunset Blvd., which is mostly loud and bustles with people walking into the very popular poolside bar (inside the Mondrian) and next door to The House of Blue's from about 9PM-2AM. We were told by Elliot (a bellman) while waiting for our car on the last day, who ask about our stay (a very nice chap who really should be at the front desk or somewhere in Quality Control) how noisy it was and how I felt it really was for the 40 & under crowd. He said "The hotel is striving to make changes that will appeal to guests of every age group." I honestly hate to complain so bitterly, but at 300.00 a night plus expensive valet charges, tips, food and more, we seriously had a very negative experience @Mondrian, even with Deborah's valiant efforts (to try and change things around for us), other employee's made what could have been a very pleasant experience, an awful one. I seriously felt like were not the welcomed guests, we should have felt we were, right from the start. So, I have to give it a thumbs down.
I have no idea~maybe tip the front desk person???
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Green Features: I applaud any hotel striving to be environmentally responsible. We do our part by not asking for our room to be cleaned until we check out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.