I have previously visited the Mondrian and although I loved the hotel wasn't overly impressed with the staff. I have to say that after my most recent stay I have been totally won over. The staff were so helpful even before travelling I emailed Sarai with room requests and they were all facilitated. Check in was an easy experience and the desk staff were very friendly. The room was great, a Studio Suite with two double beds, it was spacious, clean and beautifully decorated. We were at the front of the building, facing the hills. We had some trouble with the tv but within mins the problem was solved by staff. As I stated last time the valet staff are great and so friendly, a credit to the hotel, always asking if you need directions or recommendations.
The only issue I had was that because we stayed over Halloween, Sky Bar was very busy and on two occassions drunk non residents jumped in the elevator when we had unlocked it with our room card (after 10pm). I feel a little more security late at night would be a benefit to the hotel.
I am looking forward to staying at the Mondrian again on my next trip to LA and would defintely recommend.