Whoever designed the website for the Petit Ermitage should be paid top $. It makes it truly look like a 4 or even 5 * when thats far from the truth.
The Not-So-Good: it's a small hotel with only 4 floors/thin walls & you can hear your neighbors & the street noise easily. Rooms that look like converted apartments which I am pretty sure they are. Cheap looking decor with a color palette that leaves allot to be desired. A tiny garage & frontage that makes you wait on the street while the valet scrample trying to park & get cars & cars wize by you on a narrow street that is hard to find. We arrived as a late night rooftop party was clearing out. We drove up to the line of cars & were waived down the street by the overwhlemed valets. We drove back & sat in the car watching cars being brought around for waiting guests who left one by one while we sat there waiting & feeling less welcomed as a guest every minute. Finally, while my husband continued sitting in the car waiting, I walked to the front desk & complained that weve been sitting outside for 10 mins waiting to get someone to take our car & bring our luggage. What I got was an apology but nothing else. I asked for a room with 2 beds versus the queen were about to get & were told they could accomodate us the next day, to lightly unpack & that a note would be left to arrange it. I called the next morning & was told they were fully booked & there was no way to move us. We got to our petite room which was indeed petit, but had room for a kitchenette with a small stove & small bathroom. We called for our car the next morning, were told it would be waiting & it wasn't. They took our valet ticket & got it then. So, the next day we didn't bother asking to have it brought around. If your the hotel manager reading this, a $30.00 credit for at least one nights parking would have worked wonders after having this negative first impression of your parking/valet experience. Once guests get a bad 1st impression they normally say nothing while at the hotel, unless asked & instead never return.
The Good: room service was not too bad & the prices reasonable, but it was brought by the overworked security person who was doubling as a valet for someone who wasn't there. We went to breakfast on the rooftop & it was very pretty (without seeing it I would have thought this place far less what we paid) & again, the food was pretty good, although after asking if I should serve myself the fruit I saw, I was told it was for other guests & not much else. Service was so so with wait staff that seemed out of sorts, confused by the cash register & in need of a manager. This place is popular with locals hosting parties, so keep it in mind when you book. The highest marks I leave a for the person who checks the minibar. We were leaving the hotel, said hello to a man in the hall saying "I'm here to check the minibar" to a doorway & then walked down to the front desk. Before we even got the bill printed they received a call from the same employee saying I had left something in our room. They asked him to bring it down & he appeared with it about 3 minutes later with it. Thats great service & deserves a mention!
So, there you go. Just so you know my husband & I stay mostly at 5 star properties & this was not 4 star worthy in my opinion. I'm not sure who is handing out those stars but this place is not equipped for fast check-in, needs bigger bathrooms (like real hotels versus converted apartment buildings), a better color scheme, lots of ceiling paint & lots of plaster issues fixed that I noticed everywhere. If your picky, this place is not for you. If you need a room with a very small stove, tiny sleeping area & you are a heavy sleeper it is. It has some charms, but not enough for us I'm afraid. We also stayed at The Standard. So look for my review there if your interested.