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“Seductive” 5 of 5 stars
Review of Petit Ermitage

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Petit Ermitage
4.0 of 5 Hotel   |   8822 Cynthia St, West Hollywood, CA 90069   |  
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Ranked #7 of 17 Hotels in West Hollywood
ny, ny
Top Contributor
81 reviews 81 reviews
40 hotel reviews
Reviews in 51 cities Reviews in 51 cities
114 helpful votes 114 helpful votes
“Seductive”
5 of 5 stars Reviewed August 15, 2013

We'd move in here tomorrow if possible. Wife and I usually give ourselves a night or two alone while visiting family in LA. Like to mix things up, but both agreed that we'll be going back here. Relaxing in every regard. Biggest conflict was whether to chill in the awesome room with fireplace going and moody tunes (props to whoever preset the iPad play list) or hang on the stellar rooftop with 24h heated saltwater pool. From the roof primary view is of the Hollywood Hills but also a nice view of downtown looking east. Location is very good, but you probably won't want to leave.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 14, 2013

Petit Ermitage I had a amazing stay . Location was great , Staff was Great , Rooms were good BUT the roof and a 24 hour POOL made this place worth every penny .
Only Issue I had was that some one charged 115$ to my room for Breakfast and It took over a week to resolve the issue after I emailed them about 4 times with no reply.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 5, 2013

Positives: Good location; nicely decorated, large rooms; pleasant staff. Comfortable bed, nice bath products. For all of these reasons I recommended it.

Negatives: A little signs of age in the bathroom, specifically the shower. There was some peeling on the tub that you don't expect to find in a nice hotel. Also, the shower drained extremely slowly.
At the price that this hotel costs I can't give it 5 stars with these types of issues.

Stayed August 2013, traveled as a couple
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Anaheim, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2013

Upon checkout, I agreed to the final charges and signed. I checked my bank a few days later to make sure everything was okay. And it wasn't. I was only supposed to be charged $115. In my bank account, there were two charges. One for $115 which is correct. And another for $500 which is NOT correct. They have neglected responding to my emails and they are not helpful at all on the phone. Bottom line is, I never received a refund from them. Ive had to deal with my bank to solve this matter.

Room Tip: Just don't stay here. Rooms are musty and walls are thin.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nico H, General Manager at Petit Ermitage, responded to this review, August 9, 2013
Dear Bryan W,

Thank you very much for staying with us and for taking the time to write a review. We very much appreciate that, as the reviews are a valuable tool to improve our service levels.

My sincere apologies that you have experienced sub-par service in regards to our accounting procedures and that your request has not been dealt with in a timely manner.

Usually in situations like this we are holding an authorization which is automatically taken upon checkin to cover the entire stay (room, tax and incidentals), which is common practice throughout the Hotel industry. Once an account has been settled, the remaining authorization drops off automatically, which can take 2-3 days depending on the bank. When a guest uses a debit card to check into any Hotel, an authorization will show up as an actual charge on the linked account and the remaining authorization/charge will take up to a week to be released/credited to the linked account.

I hope that this information is helpful and that we are able to restore your faith that no unauthorized charges are being charged to your bank account.

Sincerely,

Nico H.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed August 2, 2013

This is definitely a hotel to return to... After staying here for just over a week, I must commend the staff for outstanding service and the facility for such unique and romantic charm. We'll be back.

Room Tip: Upper floor is bright and quiet. We spent a lot of time in the room, so the executive suite with lot...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 1, 2013

I booked a total of three separate stays with this hotel over the course of my 8 week vacation and each time the hotel lived up to my expectations. Firstly the hotel is not your typical 'modern' hotel, which alarmed me at first but it actually has a unique charm to it that I found oddly appealing.

The rooftop pool area is just lovely, it's the perfect mix of sun, water and calming and relaxing! The hotel is located one street back from WeHo's main strip, so you're close to the action but far enough away to enjoy some peace and quiet.

The rooms are equipped with modern applicances, including flat screen TV, fireplace, split-system air conditioning and some rooms with coffee machines. I'll also point out that the added benefit of free wifi is another plus, combined with the friendly staff, they all contribute to a fabulous experience with this hotel.

I will however note that some minor issues with the hotel should be taken into consideration. Firstly, the elevator (one only) is extremely slow and old, so I tended to use the stairs to access my room. The hotel is old, and it uses this in it's eclectic charm, but I feel that possibly they may be an excuse to mask a run down hotel. The bath in one of the rooms was extremely dirty, clearly stained and needed to be resprayed or at the least a decent clean!

Also, you feel a bit dirty sitting on the couch or bare feet on the carpet, they too could use some thorough cleaning or replacing! I think that if it wasn't for the location, and the staff I would probably rate this hotel around 2-3 because it doesn't meet the 'hospitality' standards of what one would consider 4 star. However, this hotel is a boutique hotel and well priced so you need to consider this!

I'd likely stay with this hotel again, I'm impressed that they managed to maintain consistent service during 3 separate visits and that alone encourages me to return again!

Stayed June 2013, traveled as a couple
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New York City, New York
1 review
4 of 5 stars Reviewed August 1, 2013

The hotel was in a perfect location for me in West Hollywood, well enough in the mix but not the craziness of Sunset. The room was beautiful as is the decor of the hotel in general. The roofdeck is a perfect place for meeting or to relax. Overall I look forward to returning the next time in LA.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Petit Ermitage

Address: 8822 Cynthia St, West Hollywood, CA 90069
Phone Number:
Location: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in West Hollywood
#8 Family Hotel in West Hollywood
#9 Romantic Hotel in West Hollywood
#11 Business Hotel in West Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Petit Ermitage 4*
Official Description (provided by the hotel):
Fashioned after a private pied-a-terre, Petit Ermitage offers guests an intimate sanctuary in which to take refuge from the bustling city of Los Angeles. Nestled on a quiet street in West Hollywood, but located just steps from the Sunset Strip, Petit features an extensive art collection, eclectic European antiques, custom-crafted mattresses, 618 thread count sheets, in-room fireplaces, balconies and hand-woven Turkish carpets. The Private Rooftop Club - replete with native gardens, a salt water pool, cabanas, an outdoor sunken fireplace and 360 degree views of the Hollywood Hills - is considered one of the premiere dining spaces in LA. ... more   less 
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Also Known As:
Petit Ermitage Hotel West Hollywood
Le Petit Hotel
Le Petit West Hollywood
Valadon Hotel

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